Customer Service Associate

Greystar (International); Coventry; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pension

Healthcare

Holiday allowance

Descripción de la vacante

Greystar is seeking a proactive Resident Services Coordinator in Coventry to deliver exceptional living experiences for residents. You will handle front-of-house, manage enquiries, leases, and support events and community activities.

The role requires superb customer service, strong organisational and numerical skills, and fluent English. Proficiency in MS Office and familiarity with various database or booking systems is essential. A positive, flexible approach is valued.

Formación

• Significant experience in customer-facing roles.
• Proficient in MS Office (Word, Excel, Outlook).
• Solid understanding of UK Health and Safety requirements and legislation.
• Excellent communication, relationship-building and organisational skills.

Responsabilidades

• Support and respect team members to deliver exceptional resident living.
• Deliver front-of-house service and respond to resident queries and complaints.
• Assist with events and activities within the Community and promote positive experiences.
• Maintain relationships with University clients and understand resident needs.
• Handle administrative tasks and update databases and notices.

Conocimientos

Customer service

Team player

Relationship building

Communication

Organisational skills

Fluent English

Educación

General education level

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Booking systems

Descripción del empleo

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

About You

You should possess a good level of general education and be proficient in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training will be provided for in-house systems). You should have a solid understanding of UK Health and Safety requirements and legislation and demonstrate excellent customer service skills with significant experience in customer-facing roles. Being a good team player with strong relationship-building and influencing skills is essential, alongside the ability to act autonomously, make decisions, and prioritize tasks effectively. Fluency in English, both verbal and written, along with exceptional organizational and numerical skills, is required. You should be self and culturally aware, able to adapt your communication and negotiation skills to different audiences, and show a flexible approach to work in a changing environment. Lastly, enthusiasm for delivering exceptional stakeholder experiences and a commitment to continuous self‑improvement are crucial.

What We Offer

• We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.