Mobile Technician Team Leader

Halfords; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Halfords is seeking a Mobile Expert Team Leader to manage a team of mobile technicians, ensuring high standards of service delivery. The role involves both customer interaction and technical responsibilities, supporting the team's growth while maintaining compliance with health and safety regulations. Join a leading company in the motoring and cycling sector and contribute to our success in delivering quality service.

Benefits

Store discount of 25% on most products

Employee discount up to 50% on garage bills

Discounts on holidays, shopping, and restaurants

Employee wellness programme

Life assurance

Option to join Sharesave scheme

Cycle to Work scheme

Health Cash Plan for healthcare costs

Qualifications

• Previous experience in a Mechanic role with job completion to standard.
• First class communication skills for team leadership.
• Experience delivering training and coaching in a work setting.

Responsibilities

• Provide management and technical guidance to the Mobile Expert team.
• Ensure the safety of the Hub and field operations.
• Assist in delivery and reception of tyre deliveries.

Skills

Customer experience

Mechanic skills

Coaching

Compliance standards

IT proficiency

Communication

Job description

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A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Vehicle Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.

For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.

You will have the following skills and experience:

• Evidence of delivering a great customer experience
• Experience in a Mechanic role, completing jobs to the correct mechanical standard and within the allotted time
• Experience of delivering coaching/training in the moment
• A track record of success in delivering against targets andcustomer metrics
• Experience of meeting compliance standards across health and safety
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months

All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.