Mobile Supervisor East

ISS Facility Services; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

ISS Facility Services Mobile Supervisor East is sought to ensure safe, compliant and competent delivery of soft facility services across a defined geographic region for the GPA WSTP contract in the Cambridge area. You will supervise Placemakers, roster staffing, maintain health and safety records, support contract management and drive service performance while controlling costs.

The role requires strong leadership, communication and problem-solving skills to deliver excellent workplace

Qualifications

• Experience in a supervisory role within a facilities or cleaning services environment.
• Proven supervisory and organisational skills.
• Strong problem-solving skills with the ability to resolve operational challenges effectively.
• Excellent communication skills with the ability to lead teams.
• Experience monitoring and reviewing individual and team performance against agreed objectives and targets.
• Ability to work independently while following guidance from line management.
• Ability to identify service improvement opportunities and maintain customer service standards.

Responsibilities

• Support the contract management team in the delivery and ongoing development of service solution systems, identifying opportunities for service improvement.
• Maintain a healthy, safe and secure working environment and ensure compliance with all Health & Safety legislation.
• Roster cleaning and facility Placemakers to ensure contractual staffing requirements are met, including cover for sickness and planned absences.
• Ensure audits, COSHH documentation, Health & Safety records, SOPs and other operational documents are completed, maintained and reviewed as required.
• Recruit, train and develop frontline Placemakers to support effective service delivery.
• Manage customer queries and complaints in line with the customer complaints procedure.
• Monitor expenditure, agency labour usage, materials and consumables to ensure effective cost control and commercial performance.
• Supervise, manage and develop staff, ensuring compliance with company policies, performance reviews, absence management, disciplinary procedures and succession planning.

Skills

Supervisory experience

Facilities / cleaning services

Communication skills

Independent worker

Job description

We are seeking a Mobile Supervisor East to ensure the safe, compliant and competent delivery of Soft Facility Services as part of the Government Property Agency (GPA) WSTP Soft Services contract. The role is accountable to the Key Account Manager (KAM) and is responsible for supervising and line managing cleaning and facility staff (Placemakers) across a defined geographic region., We are seeking a proactive and organised individual who will work closely with Placemaker teams to deliver an excellent workplace experience for customers while maintaining compliance, service quality, operational performance and commercial responsibility across all assigned sites.,

• Support the contract management team in the delivery and ongoing development of service solution systems, identifying opportunities for service improvement.
• Maintain a healthy, safe and secure working environment and ensure compliance with all Health & Safety legislation.
• Roster cleaning and facility Placemakers to ensure contractual staffing requirements are met, including cover for sickness and planned absences.
• Ensure audits, COSHH documentation, Health & Safety records, SOPs and other operational documents are completed, maintained and reviewed as required.
• Recruit, train and develop frontline Placemakers to support effective service delivery.
• Manage customer queries and complaints in line with the customer complaints procedure.
• Monitor expenditure, agency labour usage, materials and consumables to ensure effective cost control and commercial performance.
• Supervise, manage and develop staff, ensuring compliance with company policies, performance reviews, absence management, disciplinary procedures and succession planning.
  Experience in a supervisory role within a facilities or cleaning services environment.
• Proven supervisory and organisational skills.
• Ability to work independently while following guidance from line management.
• Understanding of how service outcomes contribute to successful contract delivery.
• Experience of managing business performance to achieve successful outcomes.
• Ability to identify service improvement opportunities and maintain customer service standards.
• Strong problem-solving skills with the ability to resolve operational challenges effectively.
• Excellent communication skills with the ability to lead teams.
• Experience monitoring and reviewing individual and team performance against agreed objectives and targets.
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.