Mobile Shop Assistant: Friendly Service & Flexible Hours

Tesco UK; Callington; On-site; GBP 19,000 - 21,000; Full time

Job summary

Tesco UK is seeking a Customer Service focused Phone Shop Colleague to join our store team. You will provide friendly, natural service, help customers choose mobile products, and complete phone and contract setups while supporting tech queries.

The role emphasizes great service, a positive attitude, and collaboration with store colleagues. Availability within the listed hours and a commitment to inclusivity are valued.

Qualifications

• Availability to work within the scheduled hours shown.
• Customer-focused with friendly, natural service.
• Willingness to work as part of an inclusive team.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Job description

Tesco UK is seeking a Customer Service focused Phone Shop Colleague to join our store team. You will provide friendly, natural service, help customers choose mobile products, and complete phone and contract setups while supporting tech queries.

The role emphasizes great service, a positive attitude, and collaboration with store colleagues. Availability within the listed hours and a commitment to inclusivity are valued.