Mobile Retail Security Officer

OCS; Plymouth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

OCS UK & Ireland is seeking a Mobile Retail Area Support Officer to protect customers, staff and stock across multiple sites. You’ll deter theft, monitor CCTV, patrol stores, and respond to incidents while delivering friendly customer service.

The role requires flexibility to travel between sites, work varied shifts including evenings and weekends, and holding a valid SIA Licence. Right to work in UK is required.

Qualifications

• Right to work in the UK.
• Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills – both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de-escalate confrontational situations.
• Adhere to all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.

Skills

SIA Licence

Customer service

Communication skills

Observation skills

De-escalation

Flexible travel

Job description

OCS UK & Ireland is seeking a Mobile Retail Area Support Officer to protect customers, staff and stock across multiple sites. You’ll deter theft, monitor CCTV, patrol stores, and respond to incidents while delivering friendly customer service.

The role requires flexibility to travel between sites, work varied shifts including evenings and weekends, and holding a valid SIA Licence. Right to work in UK is required.