Mobile Response Officer

Manchester Arndale; Uddingston; On-site; GBP 21,000 - 28,000; Full time

Job summary

OCS UK & Ireland is seeking a vigilant Security Officer to cover Glasgow-area sites on a 4 on/4 off pattern. You will respond to alarms, patrol sites, lock/unlock premises, and conduct inspections to maintain security and insurance compliance.

You will need the right to work in the UK, a valid SIA licence, and BS7858/DBS clearance. A full UK driving licence and excellent communication are essential to succeed on this role.

Qualifications

• Must have Right to Work in the UK and be able to pass enhanced DBS and BS7858 clearance.
• Must hold a valid SIA Licence.
• Full UK Driving Licence with a clean record.
• Strong communication and interpersonal skills.
• Ability to work independently and use initiative.
• Excellent problem-solving and decision-making abilities.
• Flexible hours including nights, weekends and public holidays.

Responsibilities

• Respond promptly to alarm activations and conduct thorough site investigations per procedures.
• Perform regular mobile patrols, security checks and inspections across locations.
• Complete locking/unlocking procedures and ensure premises are secured.
• Conduct vacant property inspections to ensure security and insurance compliance.
• Respond to incidents and emergencies and escalate as needed.
• Maintain a professional presence to deter unauthorised access and anti-social behaviour.
• Accurately complete incident reports and patrol records.
• Communicate with clients, colleagues and the Control Room with timely updates.
• Ensure compliance with Health & Safety and company policies.
• Deliver excellent customer service and build positive stakeholder relationships.

Skills

Right to work in the UK

DBS clearance

BS7858 clearance

SIA Licence

Full UK Driving Licence

Strong communication

Tools

Security reporting systems

Mobile patrol procedures

Job description

About The Role:

Days of Working: This role requires full flexibility to support operational needs around Glasgow, working 4 on 4 off shift pattern including days, nights and weekends.

As part of your role, your key responsibilities will include, but are not limited to:

• Respond promptly to alarm activations and conduct thorough site investigations in accordance with company procedures.
  
• Perform regular mobile patrols, security checks, and inspections across assigned locations.
  
• Complete locking and unlocking procedures at client sites, ensuring premises are secured correctly.
  
• Conduct vacant property inspections to ensure client properties remain secure and compliant with insurance requirements.
  
• Respond appropriately to incidents, emergencies, and security concerns, taking necessary action and escalating where required.
  
• Maintain a visible and professional presence to deter unauthorised access, criminal activity, and anti-social behaviour.
  
• Accurately complete incident reports, patrol records, and all required security documentation.
  
• Communicate effectively with clients, colleagues, and the Control Room, providing timely updates on incidents and operational matters.
  
• Ensure compliance with company policies, assignment instructions, and Health & Safety requirements at all times.
  
• Deliver excellent customer service and maintain positive working relationships with clients and stakeholders.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• A calid SIA Licence.
• Full UK Driving Licence with a good driving record*
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and use initiative.
  
• Excellent problem-solving and decision‑making abilities.
  
• Ability to remain calm and professional in challenging situations.
  
• Flexible approach to working hours, including nights, weekends, and public holidays.

Desirable:

• Previous experience within a mobile security, keyholding, or response role.
• Experience undertaking alarm response and property inspections.
• Knowledge of security reporting systems and mobile patrol procedures.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award‑Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.