Mobile Response Officer

Manchester Arndale; Yeovil; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning

Retail discounts via Hapi app

Wagestream access

Job summary

OCS UK & Ireland is seeking a reliable Mobile Response Officer to cover alarm responses, site visits, and mobile patrols across multiple locations. You will ensure premises are secure, incidents are documented, and client expectations are met with professional conduct.

The role requires DBS and BS7858 clearance, a valid UK driving licence, and the ability to work nights and weekends while maintaining excellent customer service and a calm, decisive approach.

Qualifications

• Right to work in the UK.
• Ability to pass enhanced DBS and BS7858 clearance.
• Full UK driving licence.
• Flexible to nights, weekends and holidays.

Responsibilities

• Respond to alarm activations promptly and investigate according to procedures.
• Conduct regular mobile patrols and security checks across locations.
• Complete locking/unlocking procedures at client sites.
• Carry out vacant property inspections to ensure security and insurer compliance.
• Respond to incidents and emergencies, escalating as needed.

Skills

Independent working

Strong communication

Decision-making under pressure

Customer service

Driving licence

Education

SIA Licence

Job description

About The Role:

Days of Working: 12 hours night shifts and we also have day shift on weekend

We are currently seeking a reliable and professional Mobile Response Officer to join our team. This dynamic role involves attending alarm activations, conducting site inspections, carrying out mobile patrols, and responding to emergencies to ensure the safety and security of our clients' premises.

The successful candidate will work independently across multiple locations, acting as a visible security presence while delivering a responsive and professional service. This role requires strong decision-making skills, excellent communication, and the ability to remain calm under pressure.

As part of your role, your key responsibilities will include, but are not limited to:

• Respond promptly to alarm activations and conduct thorough site investigations in accordance with company procedures.
• Perform regular mobile patrols, security checks, and inspections across assigned locations.
• Complete locking and unlocking procedures at client sites, ensuring premises are secured correctly.
• Conduct vacant property inspections to ensure client properties remain secure and compliant with insurance requirements.
• Respond appropriately to incidents, emergencies, and security concerns, taking necessary action and escalating where required.
• Maintain a visible and professional presence to deter unauthorised access, criminal activity, and anti-social behaviour.
• Accurately complete incident reports, patrol records, and all required security documentation.
• Communicate effectively with clients, colleagues, and the Control Room, providing timely updates on incidents and operational matters.
• Ensure compliance with company policies, assignment instructions, and Health & Safety requirements at all times.
• Deliver excellent customer service and maintain positive working relationships with clients and stakeholders.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• A calid SIA Licence.
• Full UK Driving Licence with a good driving record*
• Strong communication and interpersonal skills.
• Ability to work independently and use initiative.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and professional in challenging situations.
• Flexible approach to working hours, including nights, weekends, and public holidays.

Desirable:

• Previous experience within a mobile security, keyholding, or response role.
• Experience undertaking alarm response and property inspections.
• Knowledge of security reporting systems and mobile patrol procedures.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.