Mobile Responder

Wiltshire Council; Trowbridge; Hybrid; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Generous holidays

Career development

Family-friendly policies

Discounts & Cashback

Job summary

Wiltshire Council is looking for compassionate care staff to respond to urgent Telecare alerts and provide personal care at home. The role involves meal preparation and emergency support, with shifts including evenings, weekends and bank holidays.

No formal qualifications are required; training for the Care Certificate will be provided. Strong communication skills and a dependable attitude are essential for working either independently or as part of a team.

Qualifications

• No formal qualifications needed – we will support you to complete the Care Certificate.
• Strong communication skills (written and verbal).
• Caring, empathetic and dependable.

Responsibilities

• Respond to urgent care and Telecare alerts
• Provide personal care, meal prep, and emergency support
• Work shifts including evenings, weekends, and bank holidays

Skills

Strong communication skills

Job description

Additionalpayment:plus 10% extra for qualifying unsocial hours (evenings, weekends, bank holidays)£14.82 - £15.29 per hour

West Wiltshire / Trowbridge – 30 hours/week

Rolling advert:We’recontinuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Join our compassionate team helping people stay safe, supported, and independent in their homes - preventing unnecessary hospital admissions.

What you will do

Respond to urgent care and Telecare alerts

Provide personal care, meal prep, and emergency support

Work shifts including evenings, weekends, and bank holidays

Who we are looking for

Caring, empathetic, and dependable

Comfortable working independently and in a team

Understanding of elderly or disabled people's needs

No formal qualifications needed – we will support you to complete the Care Certificate

Strong communicationskills (written and verbal)

Why join Wiltshire Council?

Generous Holidays: 26 days, rising to 31 after 5 years

Career Development: Access to training and learning opportunities

Family-Friendly Policies: Maternity, shared parental leave, and more

Discounts & Cashback: Supermarkets, retailers, holidays, entertainment

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑ facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.