Mobile Responder

Wiltshire Council; Salisbury; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Generous Holidays: 26 days, rising to

Career Development: Access to training

Family-Friendly Policies

Discounts & Cashback

Pension Scheme

Job summary

Wiltshire Council is seeking caring, empathetic care staff to respond to urgent care and Telecare alerts, provide personal care, meal prep, and emergency support. You will travel across Wiltshire delivering timely, empathetic care to people who need support at home.

We welcome applicants with no formal qualifications and will support you to complete the Care Certificate. A UK driving licence and access to a vehicle are required, with hybrid working arrangements across roles.

Qualifications

• No formal qualifications required; we support you to complete the Care Certificate.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to urgent care and Telecare alerts.
• Provide personal care, meal prep, and emergency support.
• Travel across Wiltshire delivering timely, empathetic care.
• Work shifts including evenings, weekends and bank holidays.

Skills

Caring

Empathetic

Dependable

Strong communication

Team player

Education

Care Certificate training provided

Tools

UK driving licence

Job description

Salary: £13.92 - £14.36 per hour (plus 10% for qualifying unsocial hour shifts – evenings, weekends and bank holidays)

Hours of work: 37 hours

Rolling advert:We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Join our compassionate team helping people stay safe, supported, and independent in their homes - preventing unnecessary hospital admissions.

What you will do

• Respond to urgent care and Telecare alerts
• Provide personal care, meal prep, and emergency support
• Travel across Wiltshire delivering timely, empathetic care
• Work shifts including evenings, weekends, and bank holidays

Who we are looking for

• Caring, empathetic, and dependable
• Comfortable working independently and in a team
• Understanding of elderly or disabled people's needs
• No formal qualifications needed – we will support you to complete the Care Certificate
• Strong communication skills (written and verbal)

Why join Wiltshire Council?

• Generous Holidays: 26 days, rising to 31 after 5 years
• Career Development: Access to training and learning opportunities
• Family-Friendly Policies: Maternity, shared parental leave, and more
• Discounts & Cashback: Supermarkets, retailers, holidays, entertainment
• Pension Scheme: A great local government pension

Explore more benefits here!

If you’re looking for a meaningful role where every day matters, become part of our supportive team.

This role involves travel for customer visits. You will need a valid UK driving licence and access to a vehicle, unless other suitable transport or a reasonable adjustment is agreed.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Louise Kerr, Team Leader, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

Under the Health and Social Care Act (Regulated Activities) Regulations 2014, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete this full-employment-history form and once completed please attach it to your application form.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.