Mobile Phone Shop Advisor – Customer Care & Sales

Tesco; Gloucester; Presencial; GBP 19.000 - 21.000; A tiempo parcial

Descripción de la vacante

Tesco is hiring for a Phone Shop Colleague in our UK stores. Availability windows are provided, with contracted hours scheduled around these times and a guaranteed minimum of 12 hours per week.

The role involves friendly service, helping customers choose mobile products, completing phone setups, and assisting with a range of tech questions. The role offers variety, teamwork, and opportunities to learn new skills within an inclusive environment, with flexibility to discuss working patterns during

Responsabilidades

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Descripción del empleo

Tesco is hiring for a Phone Shop Colleague in our UK stores. Availability windows are provided, with contracted hours scheduled around these times and a guaranteed minimum of 12 hours per week.

The role involves friendly service, helping customers choose mobile products, completing phone setups, and assisting with a range of tech questions. The role offers variety, teamwork, and opportunities to learn new skills within an inclusive environment, with flexibility to discuss working patterns during