Mobile Phone Repair Technician – Training Provided

The Big Phone Store; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Company pension

Job summary

The Big Phone Store in Wolverhampton is hiring a Mobile Phone Repair Technician with training provided. You will join our workshop team repairing mobile phones, tablets and wearables, with occasional laptops and games consoles. No prior repair experience is required; we will train you to our repair methods and standards.

We value steady hands, patience, concentration and pride in doing a job properly. The role is full-time and on-site, with straightforward hours and a focus on quality over

Qualifications

• No formal qualifications required; training provided.
• Strong manual dexterity and attention to detail are important.

Responsibilities

• Repair mobile phones, tablets and wearables in a workshop setting.
• Learn repair methods and follow company processes and standards.
• Repair components such as screens, batteries, cameras, speakers and charging parts.
• Test devices and ensure quality before returning to customers.

Job description

Mobile Phone Repair Technician – Training Provided

Mobile Phone Repair Technician – Training Provided

The Big Phone Store – Wolverhampton

£12.71–£16.35 per hour depending on ability and experience

Approx. £26,437–£34,000 per year based on 40 paid hours per week

Experienced technicians – we will beat your current salary (proof must be provided).

Full-Time | Permanent | On-Site

Monday–Friday | 8:00am–5:00pm or 9:00am–6:00pm

The Role at a Glance

Join our workshop team repairing mobile phones, tablets and smartwatches, with occasional laptops and games consoles.

Previous phone-repair experience is not essential. Training is provided.

We can teach someone how to carry out a repair. What we're looking for is much harder to teach: steady hands, patience, concentration, attention to detail, confidence using tools, reliability and pride in doing a job properly.

You’ll learn our repair methods and work predominantly on Apple, Samsung and Google devices, carrying out repairs such as screens, batteries, cameras, speakers and charging components.

Experienced technicians are equally welcome, but you'll need to be willing to learn and follow our processes and standards.

Quality comes first. We repair devices properly, follow the correct process and don't take shortcuts.

What You'll Be Repairing

The majority of the work involves mobile phones, tablets and smartwatches, with occasional laptops, games consoles and other consumer technology.

Typical repairs include:

• Screen and battery replacement
• Camera and speaker replacement
• Housing and component replacement
• Small component repairs
• Basic soldering where appropriate
• Device disassembly and reassembly
• Device testing and quality checks

Advanced motherboard work, reballing and complex micro soldering are not the main purpose of this position. Basic soldering experience is useful but isn't essential.

What the Job Actually Looks Like

This is a hands-on workshop role.

Depending on your ability and workload, you may spend periods carrying out one type of repair across multiple devices. As your ability develops, the variety and complexity of your work can increase.

You may be given a specific repair to complete or, depending on your experience, assist with diagnosing faults.

Quality First, Then Speed

Both quality and productivity matter, but quality comes first.

We sell refurbished devices directly to customers, so repairs need to be completed correctly first time. Once you've learned a repair properly, we'll expect you to become quicker and more efficient.

Performance is measured, including repair quality, productivity, consistency and avoidable rework.

We're not looking for someone who rushes through devices and creates problems for somebody else to fix. Equally, once you're competent, we expect you to work at an appropriate commercial pace.

Good repair. Right first time. At an efficient pace.

Training and Development

We'll show you our methods, processes and standards.

You'll initially work within your capability. Someone with no experience may begin with straightforward tasks before progressing to more complex repairs.

Development depends on your quality, dexterity, reliability, productivity, technical understanding, consistency and judgement.

Longer-term progression can include:

Further specialist technical opportunities may also become available.

Progression is earned through performance

Pay

£12.71–£16.35 per hour, approximately £26,437–£34,000 per year based on 40 paid hours per week.

Someone joining with no previous repair experience should expect to begin towards the lower end while learning and demonstrating their ability.

Someone who can already demonstrate strong repair skills, productivity and quality can start higher.

For an exceptional experienced technician who demonstrates ability beyond the standard required for this position, remuneration may be negotiable.

Working Arrangements & Benefits

• Fully on-site in Wolverhampton
• No regular customer-facing work
• Company pension
• Career progression opportunities

Our Practical Recruitment Assessment

We're not going to decide whether you can become a good technician simply by reading your CV.

Shortlisted candidates will complete a practical assessment.

You may be shown a repair or disassembly process, given an old training device and appropriate tools, and asked to dismantle and rebuild it.

We're not expecting someone without experience to perform like an experienced technician.

We'll assess your manual dexterity, concentration, care when handling devices, ability to follow instructions, confidence using tools, patience and the quality of your finished work.

We'll also look at your attitude and genuine interest in the role.

That's why we test ability rather than relying solely on experience.

The Person We're Looking For

Previous mobile-phone repair experience is not essential.

We can teach technical repair skills. What matters first is your natural ability, attitude and willingness to learn.

We’re interested in people with:

• Good manual dexterity and steady hands
• Strong hand-eye coordination
• Excellent concentration
• Patience and attention to detail
• Confidence using tools
• Reliability and consistency
• Honesty and accountability
• The ability to follow instructions accurately
• The ability to remain calm when something is difficult
• Pride in doing work properly
• A willingness to learn and follow our repair processes
• The ability to work accurately while developing speed and productivity

Dexterity, Concentration and Patience

Mobile-device repair involves small screws, connectors, flex cables, adhesives, delicate components, specialist tools and valuable devices. You need to be comfortable carrying out detailed and sometimes repetitive work while maintaining the same level of care. You should be confident using tools without becoming careless, know when to stop rather than force something and ask when genuinely unsure. Repairs don't always go perfectly. We need people who can stay calm, think clearly and continue working carefully when something becomes difficult.

Following Processes and Standards

Previous experience is valuable, but joining us means being prepared to adapt. You may have been shown a different way to remove a screen, fit a battery or dismantle a device. Here, you'll be shown our process and the standard we expect. We don't take unnecessary shortcuts. Being experienced doesn't mean being unteachable.

Honesty and Accountability

Mistakes can happen, particularly when you're learning. If you accidentally damage something, we expect you to tell us. We can deal with an honest mistake. What we don't want is someone hiding what happened, blaming somebody else or hoping nobody notices. Tell us. Understand what happened. Learn from it. Move on.

Excellent English and Communication Are Essential

This role requires an excellent standard of spoken and written English. You'll need to understand repair instructions, technical terminology, safety information, job notes and device information. You'll also need to communicate clearly with technicians and supervisors, record information accurately, ask sensible questions and understand and apply feedback.

No Formal Qualifications Required

You don't need:

• A university degree
• A mobile-phone repair qualification
• An electronics qualification
• Previous employment as a technician

Previous repair experience can help and may mean you start at a higher level of pay, but it isn't essential. We're much more interested in your natural ability and personal qualities.

Relevant Experience and Interests

You might have experience in:

• Mobile phone or tablet repairs
• Electronics or electrical repairs
• Building or repairing PCs
• Engineering or mechanical work
• Working on cars or bikes
• Watches or model-making
• Other practical work requiring accuracy and dexterity

These are examples, not requirements. You may never have repaired anything professionally before but naturally be very good with your hands.

Practical Assessment

Shortlisted candidates will complete a practical assessment.

We'll assess:

• Manual dexterity and concentration
• Care when handling devices
• Ability to follow instructions
• Organisation of components and screws
• Confidence using tools
• Patience and attention to detail
• How you respond when something goes wrong
• Quality of the finished result
• Attitude and genuine interest in the role

We don't expect beginners to perform like experienced technicians. We can teach you how to replace a screen or battery and show you how we dismantle and rebuild different devices. What is much harder to teach is steady hands, patience, concentration, reliability, honesty, confidence and pride in doing a job properly. If you've got those qualities, we'd like to hear from you.