Mobile Optical Care & Customer Service (Aberdeenshire)

Duncan and Todd Opticians; Scotland; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Mobile salary uplift

Job summary

Duncan & Todd Opticians is seeking a Mobile Optical Assistant to join our Aberdeenshire branches and cover areas across Banff, Peterhead, Fraserburgh, Ellon, Inverurie, and Keith. The role includes assisting patients with frames, lens selection, and contact lens demonstrations, while managing appointments and stock distributions.

This fixed-term contract for 12 months offers a mobile salary uplift and the opportunity to join a customer-focused team in busy practices.

Qualifications

• Experience within an optical environment would be advantageous and full training will be provided.
• Strong customer service and interpersonal skills are essential.
• Excellent verbal and written communication abilities are important.
• Ability to prioritise tasks and manage deadlines in a fast-paced setting.

Responsibilities

• Handle patient and customer queries via telephone, email or in person.
• Manage the practice appointment diary considering patient requests and staff availability.
• Assist patients on the practice floor with frame and lens selection.
• Demonstrate how to insert/remove contact lenses to patients.
• Process deliveries and stock collections and maintain NHS paperwork and records.
• Support general housekeeping to keep the practice clean and presentable.

Skills

Optical environment experience

Customer service

Interpersonal skills

Verbal and written communication

Problem solving

Prioritisation and deadline management

Job description

Duncan & Todd Opticians is seeking a Mobile Optical Assistant to join our Aberdeenshire branches and cover areas across Banff, Peterhead, Fraserburgh, Ellon, Inverurie, and Keith. The role includes assisting patients with frames, lens selection, and contact lens demonstrations, while managing appointments and stock distributions.

This fixed-term contract for 12 months offers a mobile salary uplift and the opportunity to join a customer-focused team in busy practices.