Mobile Funeral Service Arranger

Dignity Funerals Limited; Haywards Heath; On-site; GBP 26,000; Full time

Job summary

Join a compassionate team at a leading funeral service provider as a Mobile Funeral Service Arranger. In this full-time role, you'll support families during difficult times while ensuring high standards of care across multiple locations, with full training provided for your professional development.

Benefits

30 - 33 days annual leave, inclusive of bank holidays

Company pension and life assurance

Uniform and necessary equipment provided

Full training and development

Qualifications

• Excellent communication and organisational skills.
• Full UK Driving Licence.
• Previous experience in customer-facing roles preferred.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals in line with individual wishes.
• Manage multiple funeral arrangements simultaneously.

Skills

Communication

Organisation

Empathy

Job description

Position: Mobile Funeral Service Arranger
Location: J & R Matthews Funeral Directors, Cuckfield
Job Type: Full-time, permanent
Salary: £25,652.00 per annum

We're looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you'll provide cover across a group of funeral homes within our Paul Bysouth And Son brand based around Cuckfield - supporting during peak funeral periods, staff holidays, and sickness.

You'll be key in delivering consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we'd love to hear from you.

Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role
This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You'll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care.

Key Responsibilities:

• Support families with empathy, professionalism, and attention to detail
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements
• Travel between funeral homes to provide cover as needed - supporting with arrangements, branch duties, and ceremonial activities
• Manage multiple funeral arrangements simultaneously at different stages of progress
• Liaise with ministers, celebrants, florists, and other suppliers
• Guide families through Funeral Plan options as trained
• Represent the brand and Dignity in each community with consistency and compassion
• Train in Funeral Conducting to assist with ceremonial duties during busy periods
• Maintain branch presentation, administration, and customer care standards across all locations

About You
We're looking for someone who:

• Brings compassion, professionalism, and calm under pressure
• Thrives in changing environments and enjoys supporting different teams
• Has excellent communication, administration, and organisational skills
• Is confident managing multiple tasks and arrangements at varying stages
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
• Has flexibility to work occasional weekends
• Previous experience in funeral care, administration, or a customer-facing role is beneficial - but full training will be provided

What We Offer

• A meaningful role supporting families when they need it most
• Full training and development, including Funeral Plan Consultancy and Funeral Conducting
• The opportunity to work flexibly across a network of funeral homes
• Uniform and all necessary equipment provided
• 30 - 33 days annual leave, inclusive of bank holidays
• Company pension, employee assistance programme, and life assurance

We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.

What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.

We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.

FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.