Mobile Field Service Representative

Rolls-royce; Coningsby; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous Annual Leave

Group Income Protection

Group Life Assurance

Digital GP

Employee Assistance (EAP)

Live Well programmes

Job summary

Rolls-Royce Defence is seeking a Field Service Representative based in Bristol, with an initial deployment to RAF Coningsby or Qatar depending on experience.

The assignment will last two years, with possible extensions subject to customer requirements. You will work with global mobility on deployments to customer locations worldwide, ensuring safe maintenance and strong customer relationships.

Qualifications

• Extensive knowledge of aerospace safe maintenance regulations
• Experience of aircraft propulsion (Gas turbine) field maintenance, repair and overhaul (MR&O)
• RAF or Defence industry aircraft maintenance background with previous signatories or authorisations desirable

Responsibilities

• Put safety first in everything you do
• Proactively identify customer field support requirements, establishing routes to success such that aircraft can continue operation
• Collaborate with the wider Deployed Services function to ensure RA4800 MAA and HSE regulatory compliance during deployments to deliver safe maintenance
• Help maintain customer satisfaction, including proactive driving of issues to resolution
• Maintain in-service customer relationships across military and contractor organisations

Job description

This role will have a \"home\" location in Bristol but will initially deploy to either RAF Coningsby or Qatar dependent upon experience and capability. This will be for an initial period of 2 years with possibility for extension subject to customer requirements. Opportunities to deploy to other locations are possible. Defence Mobile FSRs are deployed on long term assignments in collaboration with Global Mobility to customer locations around the world. The ability and desire to work in deployed locations in the UK or overseas, either as a standalone Field Service Representative or as part of a multi-disciplinary team, is a key requirement., In this role you will help resolve on wing and deployed maintenance repair and overhaul (MR&O) challenges in the field, aligned with customer contracted services. You will also:

• Put safety first in everything you do
• Proactively identify customer field support requirements, establishing routes to success such that aircraft can continue operation
• Collaborate with the wider Deployed Services function to ensure RA4800 MAA and HSE regulatory compliance during your deployments to deliver safe maintenance
• Help maintain customer satisfaction, including proactive driving of issues to resolution
• Maintain in service customer relationships across various levels across the military and other contractor organisations
  At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.
• Extensive knowledge of Aerospace safe maintenance regulations
• A customer first, responsive and flexible attitude with a desire to travel
• Experience of aircraft propulsion (Gas turbine) field maintenance, repair and overhaul (MR&O)
• A desire to make a difference and establish the next generation of Rolls-Royce deployed services
• An RAF or Defence industry aircraft maintenance background with previous signatories or authorisations is highly desirable
  At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
• By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture

Regional Benefits:

• Generous Annual Leave
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Digital GP provides a convenient way for you to access GP consultations
• Employee Assistance (EAP) and Live Well programmes

To work for Rolls-Royce Defence, an individual must be able to hold Security Check (SC) clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.

Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive