Mobile Field Service Engineer – UK-wide, Customer-Focused

Dennis Eagle; Bexleyheath; On-site; GBP 52,000 - 53,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension and life assurance

Enhanced family leave policies

Health and wellbeing support

Employee assistance programme

Career development opportunities

Cycle to Work scheme

My Benefits platform

Free independent mortgage advice

Job summary

Dennis Eagle is seeking a proactive Field Service Engineer to service, repair and maintain specialist vehicles at customer sites and company workshops across the UK. You will diagnose faults, carry out servicing and ensure vehicles are safe and compliant, reporting to the Bexley area service centre.

The role involves travel to customer sites, a 45-hour week between 06:00 and 18:00, and a salary range of £51,831 to £53,445.60 per year depending on experience.

Qualifications

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance.
• Experience as Field Service, HGV Mechanic or Workshop Engineer is ideal.
• Strong diagnostic and fault-finding skills.
• Knowledge of vehicle technology systems and compliance standards.
• Able to work independently and manage workload.
• Excellent communication and customer service skills.
• Willing to travel across the UK.
• Basic computer literacy and ability to complete documentation.
• Experience with electric vehicles or IRTEC/HGV2 is a bonus.

Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment.
• Carry out servicing and maintenance to a high standard.
• Prepare vehicles for MOT inspections and ensure DOT compliance.
• Use diagnostic software and tools to identify and resolve issues.
• Log all work using PDA software and maintain service records.
• Travel to customer sites across the UK, sometimes at short notice.
• Maintain a clean and safe working environment at all times.
• Communicate clearly with customers and provide excellent service.
• Support health and safety practices and complete risk assessments as required.

Skills

Diagnostic skills

Fault-finding

Vehicle technology systems

Customer service

Independent workload management

Communication

Willing to travel

Computer literacy

Education

NVQ Level 3 in Heavy Vehicle Service & Maintenance

Tools

PDA software

Diagnostic software

Job description

Dennis Eagle is seeking a proactive Field Service Engineer to service, repair and maintain specialist vehicles at customer sites and company workshops across the UK. You will diagnose faults, carry out servicing and ensure vehicles are safe and compliant, reporting to the Bexley area service centre.

The role involves travel to customer sites, a 45-hour week between 06:00 and 18:00, and a salary range of £51,831 to £53,445.60 per year depending on experience.