Mobile Customer Service Car Park Attendant

Parkingeye; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that values its employees and offers a dynamic work environment. As a Mobile Customer Service Attendant, you'll play a crucial role in ensuring customer satisfaction and compliance in parking operations. This position requires a positive attitude, excellent communication skills, and the ability to adapt to changing situations. You'll be responsible for patrolling car parks, providing guidance, and enforcing policies while championing the company's core values. If you're passionate about customer service and enjoy working outdoors, this role is perfect for you.

Qualifications

• Strong ability to communicate with customers during difficult circumstances.
• Experience in delivering excellent customer service.

Responsibilities

• Provide customer service and parking-related guidance to car park users.
• Proactively patrol the car parks to enforce and advise on parking restrictions.
• Manage challenging conversations with car park users professionally.

Skills

Customer Service

Communication Skills

Time Management

Organizational Skills

Problem Solving

Adaptability

Job description

Parkingeye’s company culture is amazing and our Great Place to Work Certifications prove it! If you would like to join a Great Place to Work, continue reading and find out what we have to offer.

Parkingeye’s Customer Service Team provides a professional, best-in-class service to all our customers, whether internal, client, or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service, and marshalling activity on client sites as required.

You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be the first point of contact for customer parking support and technical queries.

To succeed in this role, you need to be positive, resilient, a confident communicator, and promote our BLEND values at every opportunity.

PLEASE NOTE: YOU MUST HAVE A VALID UK DRIVING LICENCE.

KEY DUTIES AND RESPONSIBILITIES:

• Provide customer service and parking-related guidance to car park users whilst enforcing the client's parking policy
• Be adaptable to changing routes and activities across your designated patrol area
• Proactively patrol the car parks to enforce and advise on parking restrictions as required
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
• Proactively identify signage/equipment issues which require investigation and provide first-line maintenance
• Manage challenging conversations with car park users professionally
• Manage traffic flow on the car park proactively as required
• Liaise with internal departments and the client to improve parking compliance on-site
• Report all incidents & accidents
• Adhere to company policy and compliance when enforcement action is required
• Stay up-to-date on GDPR & H&S requirements of your role
• Stay informed on industry standards
• Champion our BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence

FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Strong ability to communicate with customers during difficult and demanding circumstances
• Good time management and organisational skills
• Experience in delivering excellent customer service
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
• Must be able to work outdoors
• Valid driving licence

Personal Attributes/Skills

• Excellent communication skills, including providing operational updates to the Customer Service Manager
• An organised people manager able to lead by example, with experience in HR processes such as recruitment, training, reviews, and investigations
• Professionalism in all interactions
• Ability to build trust with colleagues
• Skills in achieving results through others
• Highly self-motivated
• Willingness to take ownership of tasks
• Ability to meet deadlines and adapt to changing scenarios
• Demonstrate Parkingeye's BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, Drive Excellence

Parkingeye is an equal opportunities employer and welcomes applications from all qualified persons regardless of sex, religion, political opinion, race, age, sexual orientation, marital or civil partnership status, disability, or gender reassignment.