Mobile Customer Service Car Park Attendant

Parkingeye Limited; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that values its employees and promotes a positive work culture! As a Mobile Customer Service Attendant, you will play a crucial role in providing top-notch service and ensuring parking compliance. This position requires strong communication skills and the ability to adapt to various challenges while maintaining professionalism. You’ll be the first point of contact for customers, managing parking enforcement and support. If you are passionate about delivering excellent service and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Strong communication skills, especially during challenging circumstances.
• Experience in delivering excellent customer service.

Responsibilities

• Provide customer service and parking guidance to car park users.
• Proactively patrol the car parks to enforce parking restrictions.
• Manage traffic flow proactively on the car park.

Skills

Communication Skills

Time Management

Customer Service

Professionalism

Adaptability

Job description

Parkingeye Customer Service - Mobile Attendant

Parkingeye’s company culture is amazing, and our Great Place to Work Certification proves it! If you would like to join a Great Place to Work, continue reading to find out what we have to offer.

Our Customer Service Team provides a professional, best-in-class service to all our customers, whether internal, client, or external. The Mobile Customer Service Attendant supports company operations by providing effective parking enforcement, customer service, and marshalling activity on client sites as required.

You’ll manage patrolling of the car parks to ensure adherence to terms and conditions and be the first point of contact for customer parking support and technical queries.

To succeed in this role, you need to be positive, resilient, a confident communicator, and promote our BLEND values at every opportunity.

PLEASE NOTE: YOU MUST HAVE A VALID UK DRIVING LICENCE.

Key Duties and Responsibilities

1. Provide customer service and parking guidance to car park users while enforcing the client’s parking policy.
2. Be adaptable to changing routes and activities across your designated patrol area.
3. Proactively patrol the car parks to enforce and advise on parking restrictions.
4. Issue Parking Charge Notices in accordance with legislation and best practice.
5. Identify signage/equipment issues and provide first-line maintenance.
6. Manage challenging conversations with car park users professionally.
7. Manage traffic flow proactively on the car park.
8. Collaborate with internal departments and the client to improve parking compliance.
9. Report all incidents and accidents.
10. Adhere to company policies and compliance when enforcement is necessary.
11. Stay updated on GDPR and H&S requirements relevant to your role.
12. Stay informed on industry standards.
13. Champion our BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence.

Formal Qualifications and Experience

• Strong communication skills, especially during challenging circumstances.
• Good time management and organisational skills.
• Experience in delivering excellent customer service.
• Ability to work under pressure while maintaining professionalism.
• Ability to work outdoors.
• Valid driving licence.

Personal Attributes and Skills

• Excellent communication skills, including providing updates to management.
• Organised and able to manage teams by example, with experience in HR processes.
• Professionalism in all interactions.
• Ability to build trust with colleagues.
• Results-oriented with the ability to work through others.
• Highly self-motivated and responsible.
• Ability to meet deadlines and adapt to changing scenarios.
• Demonstrate our BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence.

Parkingeye is an equal opportunities employer and welcomes applications from all qualified persons regardless of sex, religion, political belief, race, age, sexual orientation, marital status, disability, or gender reassignment.