Mobile Cleaning Services Manager — Multi‑Site Leader

Mitie Group plc.; Peterborough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Job summary

Mitie is seeking a Service Support Manager – Cleaning Manager to oversee cleaning services across multiple retail sites in the Peterborough area, with travel to Northampton area. The role involves supervising around 65 sites, managing wages, HR queries, and ensuring compliance with health and safety and SLAs.

You will lead a mobile cleaning operation, coordinate with local resources, audit sites, and build strong client relationships while delivering high standards of service in line with

Qualifications

• Prior experience managing large teams.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures.

Skills

Team management

Customer service

Communication

Time management

Organisation

IT literacy

MS Office

Driving licence

Job description

Mitie is seeking a Service Support Manager – Cleaning Manager to oversee cleaning services across multiple retail sites in the Peterborough area, with travel to Northampton area. The role involves supervising around 65 sites, managing wages, HR queries, and ensuring compliance with health and safety and SLAs.

You will lead a mobile cleaning operation, coordinate with local resources, audit sites, and build strong client relationships while delivering high standards of service in line with