Mobile Branch Manager

JOHNSONS THE CLEANERS; Coventry; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Weekly bonuses

Discount card

Birthday day off

Annual salary reviews

Promotional prospects

Job summary

Johnsons Dry Cleaners, part of the Timpson Group, is recruiting a Mobile Branch Manager in Coventry. You will oversee operations across branches within a broad area, ensuring policies are followed and customers receive a first-class service.

The role requires a full driving license and the mobility to travel between shops. Hours are 40 per week over five days, including weekends, with overtime paid when trained.

Qualifications

• Experience in delivering excellent customer service in a retail or hospitality environment.
• Strong organisational and planning abilities with attention to detail.
• Excellent written and verbal communication and a proactive attitude.

Responsibilities

• Oversee operations across multiple branches within the Coventry area and surrounding locations.
• Provide a reliable relief service to branches when a colleague is absent.
• Ensure company policies and procedures are followed to deliver high-quality customer service.

Skills

Customer service

Organisational skills

Time management

Communication

Team leadership

Independence

Analytical thinking

Job description

Johnsons Dry Cleaners

(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.

This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential.

Position: Mobile Branch Manager

Location: CoventryCovering shops in Coventry Leicester Birmingham Banbury Oxford Rugby Northampton stratford upon Avon

Job Type: Permanent / Full Time

Pay: Starting at £27456 per annum, increasing to £28,080 per annum following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus

Hours: 40 hours over 5 days, including weekends, with some overtime available when trained.

Job Description:

Your day-to-day responsibilities will be to oversee operations in various branches and to provide a relief service to any branch within your area in the event of a colleague’s absence. To ensure the correct policies and procedures are complied with in line with the company strategy to ensure an excellent service is provided to the customers and promote a positive working environment for the colleagues, with correct training and assessment.

As a mobile manager, you will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area.

As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.

What We Offer:

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline
• … and more!

Who We’re Looking For:

We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed.

• Excellent organisational skills and ability to plan effectively highlighting the ability to prioritise accordingly.

• Excellent customer service skills.
• Effective Time Management skills.
• Excellent written and verbal communication skills.
• Team Player / Leader.
• Ability to work unsupervised
• Analytical and Problem solving skills.
• Clearly demonstrate the ability to prioritise.
• Demonstrate team spirit and provide motivation among staff and the field team.
• Set standards by leading by example.
• Clearly demonstrate and communicate plans and objectives in meetings.

Who We Are:

Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more!

At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.

We look forward to meeting you!