Branch Manager

Timpson Group; Birmingham; On-site; GBP 27,040 - 27,456; Full time

Benefits offered by this job

Free holiday homes

Uncapped bonuses

Discount card (up to 90% off) for ColI

Birthday day off

Paid day off for child’s first day at)

Job summary

Johnsons Cleaners is seeking a Branch Manager in Harborne to lead daily operations, maximise sales and uphold branch standards. The role requires a full-time commitment, 40 hours over five days including weekends, with a focus on delivering excellent customer service and managing staff across multiple branches in the surrounding area.

Importantly, a full driving license and transport are essential to cover the required branch coverage.

Qualifications

• Excellent customer service skills.
• Strong organisational and time-management abilities.
• Ability to lead and motivate a team.
• Driver's license and access to transport for branch coverage.

Responsibilities

• Effectively manage the Dry Cleaning branch and ensure policies are followed.
• Maximise sales and profitability while maintaining high branch standards.
• Work with Area Managers to ensure the effective running of the area.
• Flex across a broad range of activities to support the company’s needs.
• Complete an act of kindness for customers or colleagues daily.

Skills

Customer service

Leadership

Organisational skills

Time management

Communication skills

Job description

Branch Manager

(Part of Timpson Group Limited) Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson’s Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding.

This role requires coverage between various branches in the surrounding areas. A full driver's license and mode of transport are essential.

Location

Harborne

Job Type

Permanent / Full Time

Pay

Starting at £27040 per annum, increasing to £27456 per annum following a successful trial period. You also have the opportunity to earn an uncapped weekly bonus

Hours

40 hours over 5 days, including weekends, with some overtime available when trained.

Job Description

Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the customer and receiver branches and promote a positive working environment for all branch colleagues. As a manager, you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards.

You will be required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first-class service to its customers. You will be required to work closely with Area Managers and Area Development Managers to ensure the effective running of the area.

As part of your job role, you will be expected to complete an act of kindness for customers or colleagues every day.

What We Offer

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline
• and more!

Who We’re Looking For

We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed.

• Excellent organisational skills and ability to plan effectively, highlighting the ability to prioritise accordingly.
• Excellent customer service skills.
• Effective Time Management skills.
• Excellent written and verbal communication skills.
• Team Player / Leader.
• Ability to work unsupervised
• Analytical and problem solving skills.
• Clearly demonstrate the ability to prioritise.
• Demonstrate team spirit and provide motivation among staff and the field team.
• Set standards by leading by example.
• Clearly demonstrate and communicate plans and objectives in meetings.

Who We Are

Johnsons Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high-quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more!

At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex-offenders.

We look forward to meeting you!