ML & HPC Software Support Specialist (Hybrid)

ECMWF; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

ECMWF in Reading (UK) is seeking a Computing and Software Support Specialist to assist users of machine learning models and data. You will provide day-to-day 2nd line support, advise on ML outputs, and help users access ECMWF ML products and datasets.

The role emphasizes collaboration, documentation, and process improvements to enhance user experience across DestinE and related HPC infrastructure. Strong communication and Linux/Python skills are essential.

Qualifications

• Advanced degree or equivalent in a relevant field.
• Experience providing user support for computing, data and software in Linux/Unix.
• Experience handling user queries and incidents with professionalism.
• Experience with machine learning workflows and tools.
• Knowledge of Linux system administration and Python.
• Experience with ML frameworks such as PyTorch, TensorFlow or JAX.
• Experience with HPC and/or GPU technologies desirable.
• Strong training abilities desirable.

Responsibilities

• Provide day-to-day computing and software support services, working with colleagues to respond to user queries and resolve technical issues
• Provide technical advice and support to users of ECMWF machine learning models and their output data, helping users access and make use of ML models, products and datasets
• Provide specialised expertise and user support in the use of DestinE and ECMWF HPC computing infrastructure and software for machine learning, with a particular focus on the Anemoi software framework
• Review, improve and develop support processes and workflows for users and developers within ECMWF Machine Learning (ML) projects such as the DestinE Initiative and Member States' ML Pilot Project
• Contribute to the creation and maintenance of documentation and self-service resources for users of ECMWF machine learning services
• Collaborate closely with other teams in the section and other departments, representing the viewpoint of users of new and existing ML services, including AI forecast model upgrades

Skills

Linux/Unix support

Python

ML workflows

HPC / GPU

Communication skills

Education

Advanced degree or equivalent

Tools

DestinE framework

ECMWF HPC infrastructure

Job description

ECMWF in Reading (UK) is seeking a Computing and Software Support Specialist to assist users of machine learning models and data. You will provide day-to-day 2nd line support, advise on ML outputs, and help users access ECMWF ML products and datasets.

The role emphasizes collaboration, documentation, and process improvements to enhance user experience across DestinE and related HPC infrastructure. Strong communication and Linux/Python skills are essential.