Miu Miu - Client Advisor- Harrods Shoe Heaven

Miu Miu; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand is seeking a Brand Ambassador in London to convey the company's philosophy and maximize sales. The role involves building strong customer relationships, providing exceptional in-store experiences, and demonstrating product knowledge. Candidates should possess excellent communication skills and a passion for fashion.

Qualifications

• Experience in a similar role; expertise in the shoe department is a plus.
• Passion for human relations and sales.
• Fluent spoken English required.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience.
• Develop client relationships through personalized approach.
• Engage in cross-selling with all departments to maximize sales.

Skills

Communication

Interpersonal skills

Problem-solving

Customer relationship management

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 marked the Group's entry into the food sector, applying the same high-quality criteria. The Prada Group is also proactive in the art field, strengthening its presence through contemporary art projects.

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. We value talent and passion, fostering professional growth.

JOB PURPOSE

To be an ambassador who conveys the Brand's philosophy and values. Responsible for maximizing sales performance by fostering customer relationships and developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

RESPONSIBILITIES

• Welcome and serve customers, providing an excellent in-store experience.
• Develop client relationships through personalized approach, leveraging CRM and digital tools.
• Engage in cross-selling with all departments to maximize sales and achieve targets.
• Stay updated on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with line managers when necessary.
• Maintain high standards on the shop floor and visual displays, complying with operational guidelines.
• Contribute to security efforts to prevent product thefts.

KNOWLEDGE AND SKILLS

• Experience in a similar role; expertise in the shoe department is a plus.
• Passion for human relations and sales.
• Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
• Ability to build long-lasting client relationships.
• Capability to work independently and in a team.
• Excellent communication and interpersonal skills.
• Knowledge and passion for the product category.
• Fluent spoken English required.