Mission Systems Product Support Engineer (Hybrid)

Thales Group; Crawley; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Thales in Crawley is seeking a Product Support Engineer to join the Service Operations team, supporting the Crowsnest Mission System and associated laboratory, network and support environments.

You will provide technical expertise across product support, laboratory management, network administration and customer support activities, ensuring systems remain operational and secure. Hybrid working 3-4 days in Crawley.

Qualifications

• Experience with complex electronic, networked, or mission systems.
• Strong hardware fault-finding and diagnostic skills.
• Experience administering and maintaining secure networked environments.
• Knowledge of product support, service management and through-life support principles.

Responsibilities

• Act as focal point for engineering and technical support queries relating to supported products and systems.
• Provide technical advice to engineering teams, programme teams, manufacturing, repair organisations and customers.
• Support product investigations, fault diagnosis, repairs and corrective actions.
• Identify and implement design and supportability improvements throughout the product lifecycle.
• Manage technical documentation, reports, estimates and engineering deliverables.

Skills

Fault-finding

Network admin

Security clearance

Lab management

Customer support

Stakeholder comms

Tools

BMN administration

Job description

Thales in Crawley is seeking a Product Support Engineer to join the Service Operations team, supporting the Crowsnest Mission System and associated laboratory, network and support environments.

You will provide technical expertise across product support, laboratory management, network administration and customer support activities, ensuring systems remain operational and secure. Hybrid working 3-4 days in Crawley.