Mission Systems Product Support Engineer

Thales; Crawley; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Cycle to work scheme

Employee discounts

Annual bonus

Stock options

Volunteering day

Job summary

Thales in Crawley, United Kingdom, is seeking a Product Support Engineer to join our Service Operations team. You will support the Crowsnest Mission System and related lab, network and support environments, ensuring availability, security and performance of mission-critical systems.

You will work with engineering teams, programme stakeholders and customers to deliver service, implement improvements and act as a technical authority for product-related queries.

Qualifications

• Experience supporting complex electronic, networked or mission systems.
• Strong hardware fault-finding and diagnostic skills.
• Experience administering and maintaining secure networked environments.
• Knowledge of product support, service management and through-life support principles.
• Experience working within engineering laboratories or test environments.
• Understanding of configuration, asset and equipment management.
• Strong stakeholder engagement and communication skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Act as focal point for engineering and technical support queries for supported products and systems.
• Provide technical advice to engineering teams, programme teams, manufacturing, repair organisations and customers.
• Support product investigations, fault diagnosis, repairs and corrective actions.
• Identify and implement design and supportability improvements throughout the product lifecycle.
• Manage technical documentation, reports, estimates and engineering deliverables.

Skills

Hardware fault-finding

Networking environments

Product support

Through-life support

Lab environments

Configuration management

Stakeholder engagement

Independent work

Job description

Thales in Crawley, United Kingdom, is seeking a Product Support Engineer to join our Service Operations team. You will support the Crowsnest Mission System and related lab, network and support environments, ensuring availability, security and performance of mission-critical systems.

You will work with engineering teams, programme stakeholders and customers to deliver service, implement improvements and act as a technical authority for product-related queries.