Business Support Officer (Regs)

Somerset County Council; Shepton Mallet; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Flexible/hybrid working

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset Council in the United Kingdom is seeking an Environmental Health Support Officer to handle enquiries, applications and service requests, coordinating information across regulatory services in Somerset.

You will provide specialist administrative support within a friendly team, developing your expertise while helping residents and businesses access essential services. The role offers flexible, hybrid working across multiple offices.

Qualifications

• Experience of managing cases, enquiries or applications in a busy customer‑focused or regulatory environment.
• Excellent communication and customer service skills, with the ability to build positive relationships and handle sensitive situations professionally.
• Strong organisational skills and the ability to balance competing priorities while maintaining accuracy and attention to detail.
• Confidence using IT systems, databases and reporting tools to manage information and support service delivery.

Responsibilities

• Be a trusted first point of contact, helping residents, businesses and partners access the support and information they need.
• Manage a varied caseload of enquiries, applications and service requests, ensuring they are resolved efficiently and in line with legislation and service standards.
• Provide practical advice and guidance on environmental health and licensing matters, helping customers achieve positive outcomes.
• Maintain accurate records and systems that support effective decision-making, performance monitoring and regulatory compliance.
• Work closely with colleagues across services to improve processes, enhance customer experience and support continuous service improvement.

Skills

Caseload management

Customer communication

Regulatory environment

IT systems literacy

Problem solving

Tools

IT systems and databases

Job description

Salary: Grade 14 - £26,016 to £26,847 per annum

Contract: Permanent

Hours: 37 hours per week

Location: This role offers flexibility to work from any of our offices at Yeovil, Bridgwater, Shepton Mallet or Taunton, depending on business need. Travel between office locations may occasionally be required.

Closing Date: 15th October 2026

Interviews: Interviews will take place at County Hall on either 22nd or 23rd October.

About the Role

Our Regulatory and Environmental Health Support Team plays a vital role in helping residents, businesses and communities access key council services. The team supports a wide range of environmental health and licensing functions, helping to keep Somerset safe, compliant and well‑managed.

As an Environmental Health Support Officer, you'll be at the heart of service delivery, helping customers navigate enquiries, applications and service requests while providing specialist administrative and technical support. Working within a friendly, knowledgeable team, you'll use your problem‑solving skills to manage a varied caseload, provide advice and coordinate information that supports essential regulatory services across Somerset. This is a rewarding opportunity to make a real difference to people's experiences of council services, while developing your expertise in a supportive and collaborative environment.

How You'll Make a Difference

• Be a trusted first point of contact, helping residents, businesses and partners access the support and information they need.
• Manage a varied caseload of enquiries, applications and service requests, ensuring they are resolved efficiently and in line with legislation and service standards.
• Provide practical advice and guidance on environmental health and licensing matters, helping customers achieve positive outcomes.
• Maintain accurate records and systems that support effective decision-making, performance monitoring and regulatory compliance.
• Work closely with colleagues across services to improve processes, enhance customer experience and support continuous service improvement.

What You'll Bring

• Experience of managing cases, enquiries or applications in a busy customer‑focused or regulatory environment.
• Excellent communication and customer service skills, with the ability to build positive relationships and handle sensitive situations professionally.
• Strong organisational skills and the ability to balance competing priorities while maintaining accuracy and attention to detail.
• Confidence using IT systems, databases and reporting tools to manage information and support service delivery.
• A proactive and flexible approach to problem solving, knowing when to use your initiative and when to seek advice from colleagues.

Find out more about working at Somerset Council:

Working at Somerset Council

Why Join Us?

• 25 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work‑life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Further Information

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Emily Bear, Environmental Health Support Manager, at [e-mail].

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here: TR0196 Environmental Health Support Officer (1).pdf

If you currently work for Somerset Council, please apply via the internal SuccessFactors careers page.

Job Ref: 1440/DT