Military, Veterans & Police - Area Manager (Fulfillment & Operations)

Amazon; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a large, diverse team and keep pace with demand in a fast-paced, global operation. You will drive productivity while addressing challenges, and work closely with colleagues to ensure seamless execution across shifts.

You will promote safety, analyse performance data, and implement improvements to boost quality and customer service. The role requires flexibility in scheduling and a hands-on leadership approach.

Qualifications

• Bachelor’s degree or equivalent work experience in Business, Operations, Logistics or a related field.
• Experience working effectively across cross-functional teams and partnering with people at all levels.
• Experience managing, motivating, and influencing team behaviors.
• Experience demonstrating problem solving and root cause analysis.
• Experience completing complex tasks quickly with little guidance and reacting with urgency.
• Work flexible schedules including weekends, nights, and holidays.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts.
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture.
• Analyse performance and suggest process improvements to optimise work and improve customer service.
• Collaborate with other managers to standardise shift processes.

Skills

Cross-functional teamwork

Leadership

Problem solving

Root cause analysis

Urgency and quick turnaround

Flexible schedules

Education

Bachelor’s degree or equivalent in Business/Operations/Logistics

Job description

Job ID: 10485777 | Amazon UK Services Ltd.

This role focuses on those who have military experience interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon Operations.
At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers – influencing change across the globe.
When you join Amazon as an Area Manager you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

• Bachelor’s degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization
• Experience managing, motivating, and influencing team behaviors
• Experience demonstrating problem solving and root cause analysis
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Work flexible schedules including weekends, nights, and holidays

Preferred Qualifications

• Experience within a distribution center, logistics, or manufacturing environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.