Middle Office Operations Analyst - Flexible/Hybrid

Nucleus Financial; City of Edinburgh; On-site; GBP 35,000 - 55,000; Full time

Job summary

Nucleus Financial is seeking an Operations Service Analyst based in Edinburgh or Salisbury. You will support Front Office with complex operational queries, review reporting, and triage issues to improve adviser outcomes.

You will identify trends, contributing to continual service improvements and clearer guidance for Front Office teams. Ideal candidates have financial services operations experience, strong analytical skills, and ability to collaborate across teams to deliver proactive service

Qualifications

• Experience in Financial Services administration or operations.
• Strong analytical skills with data/reporting.
• Clear communicator able to explain issues to Front Office.

Responsibilities

• Provide operational knowledge and support to Front Office on complex queries.
• Proactively identify and triage cases to ensure right customer outcomes.
• Analyse MI and operational information to identify trends and risks.
• Develop guidance and FAQs based on recurring queries for Front Office.

Skills

Financial services

Operational analysis

Data analysis

Communication

Stakeholder liaison

Problem solving

Customer-focused

Cross-team collaboration

Job description

Nucleus Financial is seeking an Operations Service Analyst based in Edinburgh or Salisbury. You will support Front Office with complex operational queries, review reporting, and triage issues to improve adviser outcomes.

You will identify trends, contributing to continual service improvements and clearer guidance for Front Office teams. Ideal candidates have financial services operations experience, strong analytical skills, and ability to collaborate across teams to deliver proactive service