Operations Analyst - Prime Brokerage Securities Middle Office

Barclays; Glasgow; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Pension plan enrollment after 12 weeks

24/7 Employee Assistance Programme

Discounts at various retailers and restaurants

Job summary

A leading British bank is seeking an Operations Analyst for its Prime Brokerage Securities Middle Office in Glasgow. In this hybrid role, you will manage securities processing and provide exceptional client service, utilizing your analytical skills to drive operational efficiency. The ideal candidate will have experience in a similar role, strong communication abilities, and the capacity to multitask effectively while ensuring the highest standards of service are upheld. This role offers competitive benefits and a supportive working environment.

Qualifications

• Experience working in a securities middle office analyst position, preferably in investment banking.
• Strong communication skills for engaging with clients.
• Ability to manage multiple queries and expectations effectively.

Responsibilities

• Identify trends and develop processes to improve operational efficiency.
• Manage risk and control processes, escalating breaches as needed.
• Communicate complex issues effectively to team members.
• Liaise with institutional clients (hedge funds) mainly by phone, ensuring timely responses.
• Monitor daily client inbox queries and ensure timely resolution.
• Monitor trade capture systems and address issues or exceptions when booking trades.

Skills

Experience in securities middle office

Client-facing role experience

Strong communication skills

Exceptional multitasking ability

Ability to manage a heavy workload

Job description

Role: Operations Analyst - Prime Brokerage Securities Middle Office

Location: Glasgow (2 days on site, 3 days remote)

Length: 6 months

PAYE Only

Overview

We are looking for a proactive and detail-oriented Operations Analyst to ensure exceptional securities processing and client service in our Middle Office. In this pivotal role, you will uphold the highest standards of efficiency, risk management, and client satisfaction while meeting service level agreements (SLAs). Your insights and expertise will drive operational excellence and continuous improvement within our team, helping shape the future of our business.

This role will be based at our state of the art Glasgow Campus, comprising 5 buildings with various amenities on campus, including: wellbeing facilities, community exhibition spaces, along with a street food market offering fresh and healthy food options

Skills & Experience

• Experience working in a securities middle office analyst position, preferably within investment banking or securities processing environments.
• Previous experience in a client facing role, speaking with hedge fund clients and institutional financial clients would be highly beneficial
• Strong communication skills, with the ability to engage in a client facing role
• Exceptional multitasking ability, capable of managing multiple queries while ensuring expectations are met.
• Ability to manage and prioritise a heavy workload

Key Responsibilities

• Using your analytical skills to identify trends and develop innovative processes and procedures that improve operational efficiency.
• Take ownership of risk management and control processes, escalating breaches and ensuring the adoption of new policies for risk mitigation.
• Effectively communicate complex issues, offering clear guidance to team members, while resolving challenges through data-driven decision-making.
• Liaising with institutional financial clients, including hedge fund clients, predominantly via phone. Ensuring their queries are dealt with in a professional and timely manner
• Monitoring inbox queries from clients on a daily basis
• Monitor the trade capture systems and ensure any issues or exceptions are spotted and actions are taken when booking trades. (full training provided on this).

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.