Flexible Middle Office Service Lead

Nucleus Financial; Salisbury; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Non-contributory pension

Bonus

Flexible working options

Health and wellbeing initiatives

Job summary

Nucleus Financial is seeking an Operations Service Manager – Middle Office based in Salisbury or Edinburgh. The role leads day-to-day Middle Office service delivery, triages complex queries, and coordinates across Front Office, Back Office and Investment Operations to ensure optimal customer and Adviser outcomes.

You will use MI and operational insights to drive improvements, coach colleagues, and help shape the Middle Office operating model while ensuring compliance with policies and regulatory

Qualifications

• Experience in Financial Services operations, ideally pensions or investments.
• Ability to manage complex queries and service issues.
• Strong relationship and influencing skills across teams.
• Excellent communication and ownership of customer outcomes.

Responsibilities

• Lead day-to-day delivery of Middle Office services across core areas.
• Ensure complex queries are triaged and resolved end-to-end.
• Build relationships with Front Office, Back Office and Investment Ops.
• Analyse MI to identify risks and drive service improvements.
• Coach and develop team capabilities for continuous improvement.

Skills

Middle Office

Service Delivery

Stakeholder Management

Process Improvement

Data & MI analysis

Communication

Coaching

Job description

Nucleus Financial is seeking an Operations Service Manager – Middle Office based in Salisbury or Edinburgh. The role leads day-to-day Middle Office service delivery, triages complex queries, and coordinates across Front Office, Back Office and Investment Operations to ensure optimal customer and Adviser outcomes.

You will use MI and operational insights to drive improvements, coach colleagues, and help shape the Middle Office operating model while ensuring compliance with policies and regulatory