Mid Market Account Manager

Wavenet Ltd; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Wavenet Ltd is seeking a results-driven Mid Market Account Manager to join their team in Manchester, United Kingdom. The successful candidate will manage a portfolio of mid-market clients, driving revenue growth through exceptional service delivery and strategic account management.

Key responsibilities include developing account plans, conducting business reviews, and collaborating with internal teams to ensure client satisfaction. Ideal candidates will have proven experience in managing accounts and achieving targets.

Qualifications

• Proven track record of managing mid-market accounts and achieving revenue targets.
• Strong proficiency with CRM software and Microsoft Office applications.
• Excellent negotiation and consultative selling skills.

Responsibilities

• Manage and grow a portfolio of mid-market accounts.
• Develop and execute strategic account plans tailored to clients' needs.
• Serve as the primary point of contact for assigned accounts.

Skills

Client relationship management

Consultative selling

Negotiation skills

CRM software proficiency

Communication skills

Tools

Microsoft Office

CRM Software

Job description

Since 2000, we’ve been keeping businesses connected and protected.

Our vision is to pioneer a future where scalable technology, expertise and exceptional customer service redefine what’s possible, empowering businesses and communities.

Through our broad portfolio in cyber security, connectivity, cloud and communications, blended with AI, automation and human-centric design, we help drive digital transformation that amplifies success.

Job Description

We're looking for a results-driven Mid Market Account Manager to join our organization in Manchester, United Kingdom. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships. The ideal candidate will combine professional expertise with a customer-focused approach, delivering consultative solutions that drive client success and organizational growth.

• Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential
• Develop and execute strategic account plans tailored to each client's business objectives and needs
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction
• Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities
• Negotiate contracts and pricing agreements while maintaining profitability and client relationships
• Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding
• Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting
• Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning

Qualifications

Required Qualifications:

• Proven track record of managing mid-market accounts and achieving revenue targets
• Strong proficiency with CRM software and Microsoft Office applications
• Excellent negotiation and consultative selling skills
• Demonstrated ability to build and maintain long-term client relationships
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Ability to manage multiple accounts simultaneously while maintaining attention to detail
• Self-motivated with a results-oriented mindset and strong work ethic

Preferred Qualifications:

• Experience in a specific industry vertical relevant to our business
• Advanced proficiency with data analysis and Excel
• Experience managing complex, multi-stakeholder accounts
• Familiarity with sales methodologies and consultative selling approaches
• Track record of exceeding sales targets and KPIs