Microsoft Dynamics 365 Support & Development Consultant

Version 1; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid/Remote

Pension

Private healthcare

Life assurance

Great Place to Work

Job summary

Version 1 is seeking a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability in Newcastle upon Tyne. You will deliver and support Dynamics 365/CRM solutions, develop plugins, and extend platforms using C#/.NET and Power Platform.

You will work with mid-market and enterprise customers, troubleshooting complex issues, upgrading and migrating Dynamics applications, and guiding customers on technical tasks and deliverables.

Qualifications

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands-on development experience with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business-critical Dynamics applications.
• Previous experience within an application support or managed services environment.
• Good understanding of IT service management, incidents, changes and SLAs.

Responsibilities

• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL-aligned service management and managed-services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.

Skills

Dynamics 365 CRM

C#/.NET

JavaScript

Plugins/Workflows

Power Platform/Power Automate

ITIL/Service Mgmt

Support experience

Job description

Company Description

Version 1 is a trusted technology services and digital transformation partner, helping organisations innovate, modernise and maximise the value of their technology investments. Our expertise spans cloud, data & AI, enterprise applications, digital transformation and managed services, supporting leading public and private sector organisations. At the heart of our Managed Services capability is the Service Reliability Group (SRG), delivering business-critical services across:

• Application Managed Services
• Cloud Management & Optimisation (Azure, AWS and OCI)
• Infrastructure & Database Managed Services
• Digital Workplace & Service Desk Operations

Through our ASPIRE Managed Services Framework, SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value. Supporting customers across public sector, financial services and commercial organisations, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver.

Job Description

Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We’re looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform.

You Will

• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out‑of‑the‑box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL-aligned service management and managed‑services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.

Qualifications

Must-Have:

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands‑on development experience with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business‑critical Dynamics applications.
• Previous experience within an application support or managed services environment.
• Good understanding of IT service management, incidents, changes and SLAs.

Desirable

• ITIL Foundation certification.
• Experience with ASP.NET and MVC.
• Broader Dynamics 365 Customer Experience/CE module experience.

Additional Information

Why Version 1

• Be part of a global Oracle practice of 700+ specialists
• Over 500+ certified professionals across the entire Oracle ecosystem
• Work on large-scale, multi‑pillar enterprise Oracle Cloud programmes
• Work with a high‑performing, collaborative Oracle practice
• Oracle Innovation Partner of the Year 2023 (EMEA)
• We provide end‑to‑end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
• Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
• Join an award‑winning consultancy recognised for innovation and delivery excellence
• Clear career progression, strong leadership support, and genuine investment in your growth
• A culture that values expertise, autonomy, and doing things properly
• Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews.
• Significant training budget for certifications and further education.
• Version 1 Annual Excellence Awards & Call‑Out recognition platform celebrating achievement.
• Moments that matter & enhanced maternity/paternity leave policies to support your journey.
• Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.

Benefits Include

• Quarterly performance‑related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running

If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you.

Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!