Functional Consultant

Cognizant; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Employee Assistance Program

Group Pension Plan

Flexible Working

Diversity & Inclusion

Job summary

Cognizant Microsoft Business Group's Business Applications team is hiring a Microsoft Dynamics 365 CRM Functional Consultant to join us in a hybrid role based in London, with occasional client site visits. You will contribute to Dynamics 365 CE projects for public sector clients, leading business discussions and mapping processes.

The role requires experience in Dynamics 365 capabilities, Agile delivery, requirement refinement, and collaboration with stakeholders on data integration and

Qualifications

• 5+ years of experience with Dynamics 365 CE and related extensions.
• Experience leading business discussions for discovery and process mapping.
• Experience in Agile projects with backlog refinement and user stories.
• Ability to write clear, testable user stories and acceptance criteria.
• Knowledge of data integration and migration in Dynamics 365.

Responsibilities

• Lead functional consulting on Dynamics 365 CRM implementations within project teams.
• Lead business discussions, requirements gathering and process mapping with clients.
• Collaborate with stakeholders on data integration and migration activities.
• Support bid responses and RFP activities for D365 engagements.

Skills

Dynamics 365 CE

Functional Consulting

Bid Management

Team Management

Agile

Job description

Microsoft Dynamics 365 CRM Functional Consultant

Hybrid role with occasional visits to client sites in London. Expected travel around twice per week.

• Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.

• The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

Why should you work at Microsoft Business Group?

• Multi Award Winning Business
• Official and Award-Winning Microsoft Partner
• Award Winning Databricks Partner
• Official GitHub Partner
• Cloud Native Organisation
• Growing International and Diverse teams
• Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
• Private Medical Insurance
• Employee Assistance Program
• Income Protection Cover
• Death in Service Cover
• Group Personal Pension Plan with enhanced employee contributions

• Flexible Working and Working from Home

• We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds

Job Summary

• You will be working on Dynamics 365 CRM solution implementations for Cognizant’s public sector customers. Candidate will be working in a capacity of Functional Consultant within a project team.

Experience, understanding and knowledge required:

• Experience of Dynamics 365 CE capabilities and extensibilities
• Experience in leading business discussions with customer for project discovery and business process mapping
• Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects
• Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories
• Ability to write clear, testable user stories using Gherkin acceptance criteriaExperience managing agile delivery teams and team of business analyst
• Understanding of Design & configuration experience in Dynamics 365
• In-depth knowledge of the Microsoft Dynamics CRM platform
• Experience in doing fitment analysis of customer requirements
• Knowledge in Performance tuning possibilities in Dynamics 365 implementations
• Experience in collaborating with business stakeholders for data integration and data migration activities which can guide team of developers
• Experience in managing Dynamics 365 projects in a capacity of product owner or business analyst
• Capability to estimate Dynamics CRM project requirements
• Knowledge in multiple components of responding to RFPs/RFIs
• Capable of leading RFP responses for green field/Enhancement/Support D365 engagements
• Microsoft Azure knowledge
• Understanding of DevOps project implementation

Essential Technical Skills:

• Dynamics 365 CE
• Functional Consulting
• Bid Management
• Team Management
• Agile

Nice to have:

• Product Management
• Azure DevOps