Microsoft D365 Project Manager

JR United Kingdom; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Microsoft D365 Project Manager to lead dynamic projects within a growing team. This role involves acting as a senior liaison between clients and internal teams, ensuring successful implementations and customizations of Microsoft Dynamics 365. The ideal candidate will be detail-oriented and capable of multitasking in a fast-paced environment. Responsibilities include project management, business analysis, and configuration, while advising clients on best practices. Join this innovative firm to make a significant impact on customer satisfaction and project success.

Qualifications

• Experience with global rollouts and manufacturing is preferred.
• Excellent verbal and written communication skills are essential.
• Up-to-date understanding of CRM processes and technology.

Responsibilities

• Lead and manage mid-sized to enterprise projects independently.
• Gather and document business processes for clients.
• Communicate daily with customers to guide the project.

Skills

Project Management

Business Analysis

Microsoft Dynamics 365

Communication Skills

Data Migration

Agile Methodologies

F&SCM Experience

Education

Master’s Degree in Business

Bachelor’s Degree in Business

Bachelor’s Degree in Computer Science

Tools

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft Visio

Job description

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HCL's Microsoft Business Applications Practice is seeking to hire a Microsoft D365 Project Manager to join our award-winning and growing team.

The Microsoft D365 Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more).

You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training, and support.

The ideal candidate will be extremely detail-oriented, able to multitask, meticulously organized, and capable of prioritizing multiple demands in a fast-paced environment. The D365 PM carries the ultimate responsibility for meeting customer requirements and completing the project.

Essential Functions

1. Lead and manage mid-sized to enterprise projects independently
2. Participate in design and architecture sessions with clients
3. Gather and document business processes (current and future state)
4. Advise customers on best practices for CRM processes, user interface, and architecture
5. Assist technical consultants with architecting Dynamics 365 CRM or xRM systems, related customizations, and reports to model the client’s organizational processes
6. Assist in developing project budgets and ensure work is completed on track and within budget
7. Write specifications for customizations, data migration, and system integrations
8. Facilitate team resources in data migration, translation, integration, training, custom development, and reporting
9. Configure and customize the Dynamics CRM/365 system based on design specifications
10. Coordinate with overseas teams on custom development, complex customizations, and portals
11. Develop test plans and scripts
12. Conduct system and end-to-end testing of the application
13. Schedule work and follow up to ensure completion within the project schedule
14. Communicate daily with the customer to guide the project
15. Conduct weekly status meetings and send updates
16. Lead design review sessions with the customer to demonstrate work and gather feedback

Required Skills and Experience

1. F&SCM experience with global rollouts and preferably manufacturing experience
2. Experience with PRINCE 2 / AGILE Project Management or similar methodologies
3. Up-to-date understanding of business processes, issues, and technology related to sales, marketing, and customer service departments
4. Excellent verbal and written communication skills
5. Comfortable communicating with clients at all organizational levels
6. Master’s Degree in business, finance, or computer science, or Bachelor’s Degree in these fields
7. Advanced proficiency in Microsoft Project, Excel, Word, and Visio

HCL Technologies is an Equal Opportunity Employer. Applicants are considered regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or public assistance status.