Microsoft Cybersecurity Delivery Engineer

Phoenix Software; Pocklington; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Phoenix Software is seeking a Professional Services Engineer to join our cybersecurity consultancy practice in the UK. You will focus on deploying Microsoft cloud and security technologies, troubleshooting complex environments, and driving delivery alongside Solution Architects and Project Managers.

You will deliver technical workshops, create post-delivery documentation, and continuously develop expertise across Defender for Endpoint, Azure, Entra ID, and related security services.

Qualifications

• Experience troubleshooting and resolving technical issues for customer environments.
• Strong knowledge of Microsoft cloud and security technologies (Exchange Online, Entra ID, Azure).
• Hands-on experience with identity and access security services (Conditional Access, PIM, RBAC, identity protection).
• Experience deploying and supporting Microsoft XDR solutions (Defender for Endpoint, Identity, Cloud Apps, Office 365).
• Strong technical documentation and post-delivery reporting skills.
• Excellent communication with a customer-focused mindset.
• Strong problem-solving ability, positive and adaptable.

Responsibilities

• Deliver complex technical implementations for customer projects as delivery SME.
• Lead implementation of designs from Solution Architects and Technical Consultants.
• Diagnose and resolve technical issues to ensure customer satisfaction.
• Collaborate with Project Managers to meet milestones and delivery standards.
• Deliver knowledge-transfer workshops and handover sessions to customers.
• Produce high-quality post-delivery and technical documentation.
• Maintain knowledge of all products and solutions across the practice.

Skills

Troubleshooting

Microsoft cloud

Microsoft security

Exchange Online

Entra ID

Azure

Identity protection

Defender for Endpoint

Post-delivery reporting

Technical documentation

Customer communications

Problem solving

Tools

Microsoft Defender

Mimecast

Barracuda

Microsoft Sentinel

Splunk

LogRhythm

Microsoft 365 Defender

Azure AD

Job description

Phoenix Software is seeking a Professional Services Engineer to join our cybersecurity consultancy practice in the UK. You will focus on deploying Microsoft cloud and security technologies, troubleshooting complex environments, and driving delivery alongside Solution Architects and Project Managers.

You will deliver technical workshops, create post-delivery documentation, and continuously develop expertise across Defender for Endpoint, Azure, Entra ID, and related security services.