Microsoft 365 Specialist

Bertelsmann; Colchester; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading company in the publishing industry is seeking a Microsoft 365 Specialist to enhance digital workplaces. You will be responsible for managing key Microsoft 365 products, collaborating with teams, and ensuring operational excellence. This role offers a hybrid working environment with flexibility and a competitive salary package. Join a dynamic team during an exciting growth phase, where your expertise will drive success.

Qualifications

• Extensive expertise with the full M365 suite including SharePoint, Exchange, Teams.
• Deep knowledge of email authentication mechanisms like SPF, DKIM and DMARC.
• Experience in managing Windows file shares and administering Apple products.

Responsibilities

• Design, build, install, configure and support complex systems.
• Respond promptly to incidents and service requests.
• Build strong relationships with third-party service providers.

Skills

Problem Solving

Communication

Flexibility

Tools

Microsoft 365

PowerShell

Microsoft Graph API

Mimecast

Job description

Are you passionate about leveraging cutting-edge technology to create seamless and efficient digital workplaces?

At Penguin Random House, our Technology team is dedicated to providing expertise and effective solutions that drive our success. We pride ourselves on our flexibility, agility, and collaborative culture, where each team member takes personal ownership and welcomes change.

As a Microsoft 365 Specialist within our Digital Workplace Technology Team, you'll be an integral part of this dynamic environment. You'll serve as the UK Technology Owner for key Microsoft 365 products, including Exchange, Teams, OneDrive and SharePoint, while also collaborating closely with our US counterparts and offering support for Google Workspace.

This is an exciting time to join our Digital Workplace team as we go through a period of growth, so join us and play a key role in driving operational excellence.

Key responsibilities:

• Design, build, install, configure and support complex systems with hands-on technical expertise.

• Keep an eye on the Microsoft 365 roadmap to spot upcoming changes that could benefit Penguin Random House.

• Show flexibility, motivation and excellent problem-solving skills while working harmoniously with the team.

• Serve as a technical escalation point for other technology teams, offering your expertise when needed.

• Respond promptly to incidents and service requests, ensuring timely resolutions in line with our SLA’s.

• Build strong relationships with third-party service providers to ensure smooth collaboration.

• Stay proactive in addressing operational and service issues, focusing on prevention rather than just fixes.

• Work closely with all technology team members to deliver a consistent service across UK locations, resolving incidents and addressing root causes.

What you will bring:

• Extensive expertise with the full M365 suite, including SharePoint, Exchange, Teams, OneDrive, Power BI, InTune and Entra.

• Expertise in messaging platforms like Microsoft Exchange, Microsoft Teams and SharePoint.

• Deep knowledge of email authentication mechanisms like SPF, DKIM and DMARC.

• Proficient in integrating third-party applications using Microsoft Graph API.

• Well-versed in PowerShell.

• Knowledgeable about Mimecast for email archiving and security.

• Capability to effectively communicate technical information to non-technical staff at all levels.

• Experience in managing Windows file shares and administering Apple products like iPads and iPhones.

• Familiarity with Agile working environments, with strong written and verbal communication skills.

• Understanding support team practices, email protocols and routing methods.

• Knowledge in data privacy practices and laws.

• An ability to produce clear and effective documentation for new technologies.

• A knack for developing and following processes to ensure consistent outcomes.

Our approach to hybrid working:

We’re currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. The needs of our teams and individuals are different, so we’re not taking a one-size-fits-all approach. While our offices are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility about where you work is just as important for doing your best work and for your wellbeing.

For this role, there are meetings and activities that you will need to attend in-person, mainly at our offices in London or Colchester. We are open to discussing this through the recruitment process.

Application instructions

Please apply with your CV by 11:59pm on Sunday 25th May.

• Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

• We anticipate a two-stage in-person interview process. We are happy to discuss this further with you throughout the recruitment process.

What you can expect from us:

Salary

Circa £60,000 dependent on how your skills and experience align to the role, plus bonus and benefits.

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

About Penguin

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

The recruitment process

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you will bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing [e-mail] . Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company:Penguin Books Limited

Country:United Kingdom

State/Region:Essex

City: Colchester

Postal Code:CO7 7DW

Job ID:273346