Microsoft 365 Administrator

University of Suffolk; Ipswich; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Pension scheme

Staff discounts

Learning & development

Cycle to Work

Employee Assistance Programme

Staff recognition awards

Job summary

The University of Suffolk is seeking a Microsoft 365 Administrator to support staff across the University. You’ll manage SharePoint Online, Teams and Exchange Online, ensuring secure, reliable and efficient digital services that enable collaboration and productivity.

You’ll work with Digital Transformation, Solutions Development and project teams to deliver enhancements, governance, and proactive service improvements while delivering excellent customer service to colleagues across the

Qualifications

• Experience with Microsoft 365 administration including SharePoint Online, Teams and Exchange Online.
• Strong customer service mindset with problem-solving abilities.
• Ability to collaborate with cross-functional teams and stakeholders.

Responsibilities

• Manage and support Microsoft 365 services across the university.
• Ensure security, reliability and governance of SharePoint Online, Teams and Exchange Online.
• Collaborate with Digital Transformation and project teams to deliver improvements.
• Provide proactive customer service and resolve technical challenges.

Skills

SharePoint Online

Teams

Exchange Online

Microsoft 365 administration

Security best practices

Customer service

Problem solving

Communication skills

Tools

PowerShell

Microsoft 365 Admin Center

Exchange Admin Center

Job description

• Hours: Full time, 37 hours per week (1 FTE)
• Salary: Band 3 - £28,778 to £32,080 per annum

About The Post

As our Microsoft 365 Administrator, you'll play a key role in shaping and supporting the digital experience of staff across the University. Working with technologies including SharePoint Online, Microsoft Teams and Exchange Online, you'll help ensure our Microsoft 365 services are secure, reliable and effective, enabling colleagues to collaborate, communicate and work more efficiently.

This is more than a platform support role. You'll work alongside colleagues across Digital Transformation, Solutions Development and project teams to introduce new capabilities, improve existing services and help the University get the most from its Microsoft 365 investment. Whether you're streamlining processes, improving governance, supporting users or solving technical challenges, you'll have a direct impact on how digital services are delivered across the institution.

We're looking for someone who enjoys combining technical expertise with problem‑solving and great customer service. You'll be proactive, curious and motivated by finding better ways of doing things, helping ensure our digital platforms remain secure, well‑managed and fit for the future.

About The Team

Digital & IT is a vital department within the University of Suffolk, ensuring our students and staff are supported with their digital & IT needs. Our mission is to empower students, staff, and researchers by providing scalable, supportable and sustainable technology solutions and services, and are committed to enhancing the University experience through digital innovation and excellence.

Our team of approximately 20 colleagues bring together a diverse range of skills, experience and perspectives, enabling us to support a wide variety of areas across the institution. We are more than technical infrastructure, networks and devices; we play a key role in helping the University evolve and grow by providing strategic guidance, practical expertise and digital innovation across all aspects of the digital landscape.

About You

We are seeking a collaborative and adaptable individual who enjoys solving problems, learning new technologies and helping others succeed. You'll be someone who takes responsibility for delivering high‑quality outcomes, remains calm and flexible when priorities change, and is motivated by providing excellent service. You will be an effective communicator, able to build strong relationships across the institution, challenge constructively when needed, and identify opportunities for improvement and innovation. Most importantly, you'll share our values of accountability, honesty, respect and continuous development, helping us create a positive and inclusive environment for both colleagues and customers.

Do you think you have what it takes to engage with these stakeholders at all levels in the effective use of one of our core digital platforms?

• Self‑motivated, committed, and pro‑active approach to work?
• Able to take accountability and has strong sense of ownership?
• Results oriented and committed to delivering high‑quality customer service?
• Adaptive and decisive?
• Able to be diplomatic where required?
• Someone who has a keen attention to detail?

All of this built on top of demonstratable technical ability in systems and platform administration.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high‑quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date: Friday 11th September 2026

Interview Date/s: Week Commencing 21st September 2026

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under‑represented groups.