MICE & Entertainment Crew Sales Manager

Clayton Hotel Manchester Airport; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Dalata Hotel Group in Manchester seeks a seasoned sales professional to manage key accounts in conference, airline and crew segments and to drive new opportunities across the Dalata portfolio.

You will collaborate with the Account Management Team, nurture venues and agencies, and represent the hotels at events, using CRM and market tools to boost efficiency and results within a Manchester market context.

Qualifications

• Minimum 3 years’ experience working in a similar position in hotels.
• Multi-site experience is a distinct advantage.
• Effective communicator with commercial awareness and analytical skills.
• Able to develop long lasting relationships and promote cross selling into Dalata.

Responsibilities

• Effectively manage key accounts and agents in conference, airline and crew segments.
• Collaborate with Account Management Team to nurture existing accounts and secure new opportunities.
• Develop relationships with venues and studios with crew/out of house requirements.
• Represent hotels at sales meetings and events.
• Adopt CRM, BI tools, market intelligence tools and Solver to support sales processes.
• Participate in telesales, sales calls, MICE, airline entertaining, fam trips and overseas sales trips as necessary.

Skills

Account management

Sales experience

Analytical skills

Communication

Organisation & planning

Relationship building

Global clients experience

Results driven

Manchester market knowledge

Tools

CRM software

BI tools

Market intelligence tools

Solver

Job description

Key Duties and Responsibilities

• Effective account management of key accounts and agents within the conference, airline and Entertainment crew segments, ensuring the hotels capitalise on all opportunities from these existing accounts.
• Collaborate with Account Management Team to nurture existing, and secure new opportunities following the Dalata sales process.
• Develop and nurture relationships with key venues and studios that may have Crew / Out of House group requirements
• Represent the hotels at sales team meetings, internal & external customer led events as appropriate.
• Adoption of all available tools to support efficient ways of working including CRM, BI Tool, Market Intelligence Tools and Solver

Customer Facing- Owned Segments

• Develop and nurture relationships for the hotels with key national & global clients through ongoing account management.
• Generate new business and accounts for all hotels
• To participate fully in all sales activities including telesales, sales calls, MICE & airline entertaining, fam trips, social events, and overseas sales trips, as necessary.
• Identification and management of new opportunities in your market in line with hotel strategy and across the wider Dalata portfolio.

Planning & Forecasting

• Collaborate with MICE & ENT Director of Sales on proactive sales strategy and identifying & analysing opportunities to ensure they fit with the hotels business strategy.
• Undertake monthly tracking of Conference In House, Conference Out of House, Airline & Crew segments in the hotels to monitor enquiries and conversion levels.
• Timely production of monthly & ad hoc reports.
• Execute actions from quarterly sales activity plans to support business needs.

Requirements:

• Minimum 3 years’ experience working within a similar position in hotels
• Multi-site experience is a distinct advantage
• Effective communicator
• Be commercially aware with strong analytical skills, be able to understand key business indicators and competitive trends
• Excellent organisation and planning skills
• Ability to develop and build long lasting relationships through account management, and promote cross selling into Dalata hotel group
• Experience of working with global clients & agencies
• Sales focused and results driven
• Knowledge of the Manchester market is preferable

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
• Performance-related bonus plan

About us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.