Metro Guard - Wimbledon

South Western News UK; Wimbledon; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on other train companies

30 days annual leave

Full training and development

Excellent pension scheme

Job summary

South Western Railway in Wimbledon, UK, is recruiting a Guard to lead on-board service and safety. You will help passengers reach destinations with vigilance, adaptability, and a strong customer focus.

Working pattern averages 37 hours per week over 4.5 days, including early and late shifts across 7 days. Training occurs in Basingstoke with travel provided; successful candidates may be invited to an assessment in Southampton.

Qualifications

• Must be safety conscious and customer focused.
• Self-motivated and personable with the ability to multitask.
• Flexible in times of disruption and able to work autonomously or in a team.
• Excellent communication to provide a great customer experience.
• Able to recognise and act on changing safety and customer requirements.
• Manual handling and assisting passengers on/off the train when required.

Responsibilities

• Staying alert to danger and ensuring safety of customers and colleagues at all times.
• Be an ambassador for SWR and strive to exceed customer expectations.
• Manage disruptions and communicate changes to customers.
• Be visible on journeys and proactively assist passengers for a great journey.
• Provide regular announcements and updates to passengers.
• Manage on-board safety including boarding/alighting and dispatching the train.
• Check passengers have valid tickets when necessary.

Skills

Safety conscious

Self-motivated

Personable

Multitasking

Adaptable

Proactive

Customer focus

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the team:

Our people are at the heart of our business! You will be joining a team of people that are dedicated to safety and have a passion for delivering exceptional experiences for our customers.

About the job:

As a Guard you will be the centre piece of our on-board service, going above and beyond for our customers, whilst getting them safely to their destination. Every day you will face new challenges whilst managing the train autonomously, this means you will need to be adaptable and proactive. Our highly skilled Guards need to be safety conscious, self-motivated, personable with the ability to multitask, ensuring that all duties are carried out to the highest standard.

Your main responsibilities will be:

• Staying alert to danger and ensuring the safety of our customers and colleagues at all times.
• You will be an ambassador for SWR and must strive to exceed our customers' expectations.
• Managing periods of disruption effectively, whether this is a change to your schedule or changes that will affect our customers journeys.
• Guards must be visible throughout journeys, proactively helping our customers, ensuring that everyone has a great & safe journey.
• Providing regular announcements, keeping everyone onboard the train up to date with any changes.
• You will manage the operational safety of the train, not limited to; customers safely boarding / alighting the train, safely dispatching the train from platforms & maintaining safety for all passengers whilst on-board.
• Commercial Guards are required to check passengers have valid tickets and retail tickets when necessary

In emergency situations, our Guards are responsible for getting the right help to the right people, this can mean walking on uneven terrain for sustained periods of time.

You'll need to:

• Be prepared for change, as a Guard you will need to be flexible in times of disruption.
• Maintain excellent focus and self-motivation for long periods of time.
• Be able to multitask and work systematically both in a team environment and autonomously.
• Enjoy interacting with customers and colleagues while going over and above to provide a great customer experience.
• Be able to recognize and act on changing safety and customer requirements.
• Undertake manual handling activities whilst moving through the train &help passengers board / alight the train when needed.

Working pattern:

On average you will work 37 hours per week over 4.5 days.

This will include a mixture of early and late shifts across 7 days.

Additional Information:

Because we always need to be alert, we have very strict requirements around drugs and alcohol and you will need to pass a medical checking your general health and eyesight to be able to be a guard.

Your travel time to the depot you have applied for must not exceed60 minutes. As public transport will not always be available, a car is preferred.

You must be over the age of 18 and if applicable, you must have a minimum of12 monthson your visa at the time of appointment.

If successful, there will be a period of training in Basingstoke, travel to and from the training centre will be in addition to your working day, however, you will have free travel on SWR services.

Please note that if you are successful at the screening stage you will be invited to attend an assessment in Southampton. Please note that once a date is agreed you will be sent a complimentary travel invite.

The Reward:

£27,941per annum rising in increments to£40,292per annum, after completion of training and a further 12 months fully qualified. Plus, associated regional allowance of£2,546.

As well as a competitive salary we offer a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employee
• Free leisure travel for spouse/partner and dependants (criteria dependant)
• 75% discount on many other train operating companies
• An annual leave entitlement of 30 days
• Full training and support with development
• Excellent pension scheme

We all belong at SWR.Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

SWR do not employ for the role of Conductor, our team of highly skilled Guards safely manage our trains whilst in service. The term Conductor may be present during assessments, however, this is not representative of our companies job titles. If you are interested in a Conductor role, this position is comparable.