Metro: Account Management Executive

Obsequio Group; London Borough of Southwark; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Hybrid work

25 days annual leave

Referral scheme

Pension scheme

Holiday buy/sell

Job summary

Metro Safety in London is hiring an Account Management Executive to help retain and grow the customer base. You’ll deliver outstanding service, support internal processes, and communicate proactively with clients.

The role offers hybrid working, the chance to collaborate with the technical team, raise quotations, and contribute to revenue retention with a focus on accurate data and process improvements.

Qualifications

• Experience in account management or client services.
• Strong written communication and organisational skills.
• Proactive, independent and team-oriented work style.

Responsibilities

• Own customer enquiries via phone and email and log interactions.
• Work with technical team to raise quotations and support service retention.
• Secure key client data and ensure documentation, revenue recognition and follow-up actions.
• Assist in client bids and prepare high-quality documentation in Excel.
• Support KPI setting, performance reporting and process improvements.

Skills

Written communication

Excel skills

Independent worker

Organisational skills

Customer focus

Ownership mindset

Learn and grow

Tools

Salesforce

Job description

Metro Safety

Account Management Executive

Location: Southwark London, 2 days a week Office

Salary: up to £34,000

About Metro Safety

Metro Safety has 30 years' experience of working with leading managing agents and property owners as well as major retailers, local authorities, social housing providers and commercial occupiers across the UK. We provide risk assessments, essential testing and maintenance routines and training to help ensure our clients are compliant with fire, health and safety legislation. Our aim is to help clients achieve safety compliance simply and cost-effectively.

CDS is proudly part of Obsequio Group; Our businesses all deliver expert safety and compliance services across the UK, supporting both public and private sector clients, solving complex compliance challenges for operators, developers, estates teams and within facilities management.

About the Role

As Metro Safety continues its digital transformation, the Account Management Support role offers an excellent opportunity for a motivated individual to develop within a dynamic and customer-focused environment.

The primary purpose of this role is to support the retention and growth of the customer base through outstanding service delivery, efficient internal processes, and proactive communication.

This is an ideal opportunity for someone looking to gain broad experience in account management, with clear potential for career progression.

Responsibilities

• Holding ownership of customers enquires. Responding (via phone and email), ensuring all interactions are logged accurately and actioned to the customers satisfaction.
• Working with the technical team, to raise quotations and liaise with customers to support the retention of services.
• Drive efficiency in the handover process by securing key contact details for new clients to maximize service retention.
• Take ownership of terminated accounts, following internal processes to ensure accurate documentation, revenue recognition, and recovery.
• Assist in maintaining up-to-date procedures and documentation for portfolio clients.
• Support the Business Development team in preparing client bids, including producing high-quality documentation and using Excel to a high standard.
• Conduct routine data hygiene tasks and maintain quality control standards (e.g., QCC).
• Support performance reporting by helping set and monitor KPIs and other key metrics.
• Help improve departmental processes by identifying and delivering efficiencies.
• Ensure compliance with Metro Safety's financial and operational procedures.
• Attend internal and external meetings to take minutes and manage follow-up action plans.
• Become a Salesforce "super user" and provide system support to the team (training provided).

Key Skills and Mentality

• Strong written communication skills with attention to detail.
• Advanced proficiency in Microsoft Excel and general computer literacy.
• Proactive, self-motivated, and capable of working independently and collaboratively.
• Excellent organisational and time management skills.
• Professionalism and customer-centric approach in all client interactions.
• Willingness to take ownership of tasks and see them through to resolution.
• Eagerness to learn and grow within a business development environment.

What’s in it for you?

• Quality of life, hybrid working conditions
• 25 days annual leave plus bank holidays
• £1500 referral scheme
• Buy and sell holiday scheme
• AVIVA pension scheme
• Supportive management and a positive working environment

Metro Safety is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of background.

This job specification is not exhaustive and may be subject to modification in line with business requirements.