Metro: Account Management Executive

Obsequio Group; Greater London; Hybride; GBP 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Hybrid working

25 days annual leave

Buy and sell holiday

Supportive management

Résumé du poste

Metro Safety, part of the Obsequio Group, is seeking an Account Management Support to help retain and grow the customer base through outstanding service and efficient internal processes.

You will work closely with the technical team, logging interactions, raising quotations, and supporting the handover process to maximize service retention. Hybrid working and a 25-day leave entitlement are offered.

Qualifications

• Strong written communication skills with attention to detail.
• Advanced proficiency in Microsoft Excel and general computer literacy.
• Proactive, self-motivated, and capable of working independently and collaboratively.
• Excellent organizational and time management skills.
• Professional and customer-centric in all client interactions.

Responsabilités

• Holding ownership of customer enquiries. Responding via phone and email, logging interactions and actions.
• Liaise with technical team to raise quotations and support retention of services.
• Secure key contact details for new clients to maximise service retention.
• Own terminated accounts and ensure documentation, revenue recognition, and recovery.
• Maintain up-to-date procedures and documentation for portfolio clients.

Connaissances

Written communication

Excel proficiency

Independent & proactive

Team collaboration

Time management

Outils

Salesforce

CRM systems

Description du poste

Location: Southwark London, 2 days a week Office
Salary: up to £34,000

About Metro Safety

Metro Safety has 30 years' experience of working with leading managing agents and property owners as well as major retailers, local authorities, social housing providers and commercial occupiers across the UK. We provide risk assessments, essential testing and maintenance routines and training to help ensure our clients are compliant with fire, health and safety legislation. Our aim is to help clients achieve safety compliance simply and cost-effectively.

CDS is proudly part of Obsequio Group ; Our businesses all deliver expert safety and compliance services across the UK, supporting both public and private sector clients, solving complex compliance challenges for operators, developers, estates teams and within facilities management.

About the Role

As Metro Safety continues its digital transformation, the Account Management Support role offers an excellent opportunity for a motivated individual to develop within a dynamic and customer-focused environment.

The primary purpose of this role is to support the retention and growth of the customer base through outstanding service delivery, efficient internal processes, and proactive communication.

This is an ideal opportunity for someone looking to gain broad experience in account management, with clear potential for career progression.

Responsibilities

• Holding ownership of customers enquires. Responding (via phone and email), ensuring all interactions are logged accurately and actioned to the customers satisfaction.
• Working with the technical team, to raise quotations and liaise with customers to support the retention of services.
• Drive efficiency in the handover process by securing key contact details for new clients to maximize service retention.
• Take ownership of terminated accounts, following internal processes to ensure accurate documentation, revenue recognition, and recovery.
• Assist in maintaining up-to-date procedures and documentation for portfolio clients.
• Support the Business Development team in preparing client bids, including producing high-quality documentation and using Excel to a high standard.
• Conduct routine data hygiene tasks and maintain quality control standards (e.g., QCC).
• Support performance reporting by helping set and monitor KPIs and other key metrics.
• Help improve departmental processes by identifying and delivering efficiencies.
• Ensure compliance with Metro Safety's financial and operational procedures.
• Attend internal and external meetings to take minutes and manage follow-up action plans.Become a Salesforce "super user" and provide system support to the team (training provided).

Key Skills and Mentality

• Strong written communication skills with attention to detail.
• Advanced proficiency in Microsoft Excel and general computer literacy.
• Proactive, self-motivated, and capable of working independently and collaboratively.
• Excellent organisational and time management skills.
• Professionalism and customer-centric approach in all client interactions.
• Willingness to take ownership of tasks and see them through to resolution.
• Eagerness to learn and grow within a business development environment.

What’s in it for you?

• Quality of life, hybrid working conditions
• 25 days annual leave plus bank holidays
• Buy and sell holiday scheme
• Supportive management and a positive working environment

Metro Safety is an equal opportunities employer committed to diversity and inclusion.
We welcome applications from all qualified candidates regardless of background.
This job specification is not exhaustive and may be subject to modification in line with business requirements.