Merkur Slots - Venue Manager - Leicester

Merkur Slots UK Limited; Leicester; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Quarterly Bonus Scheme

28 days holiday

Contributory Pension Scheme

Life Assurance

Job summary

MERKUR Slots UK Limited is seeking a Venue Manager for a Leicester venue. The role drives performance and profitability of a licensed gaming centre, while delivering outstanding customer service and maintaining brand standards.

You will lead a team, manage marketing activations and ensure compliant operations alongside reviewing P&L reports. The position requires 45 hours per week with flexible day and night shifts, including weekends and bank holidays.

Qualifications

• Management experience within retail, hospitality or gambling sectors.
• Experience with management reporting and administration.
• Experience managing a team and creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting and Profit & Loss reports.
• Willingness to work day and night shifts in a 24-hour operation.

Responsibilities

• Oversee performance and profitability of the licensed gaming centre.
• Lead marketing, promotional activities and events in venue.
• Maintain high standards of customer service and venue presentation.
• Ensure security, cash handling and loss prevention procedures are followed.
• Manage staff development, training and performance in line with launches.

Skills

Staff management

Budgeting & P&L

Communication

Rotas

Leadership

Flexibility

Administration

Customer service

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Venue Manager - Leicester Salary: £36,340.20 per annum plus bonus opportunities Hours per week: 45 hours per week, but full flexibility is required including weekends and bank holidays

About MERKUR

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you

As well as maximizing sales in the venue through a range of marketing and promotional activity, you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience with creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting as well as Profit and Loss reports
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)

What’s in it for you?

Benefits:

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within venue.
• Marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised.
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
• Recruitment and training of any new team members for your venue
• Market and competitor awareness
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Equal Opportunities

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDVM MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/