Merkur Slots (OASIS) - Venue Manager - Richmond

Oasis Retail Services Limited; Derry/Londonderry; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Oasis Retail Services Limited is seeking a Venue Manager for our Richmond venue in the UK. The role focuses on driving sales, delivering exceptional customer service and leading a motivated team to outperform targets in a high-energy gaming and entertainment environment.

You will manage promotions, oversee staff rotas, ensure strict adherence to gaming regulations, and report on venue performance. This role requires strong leadership, budgeting awareness and flexible shifts including evenings or

Qualifications

• Management experience within retail, hospitality or gambling sector.
• Experience with management reporting and administration.
• Experience managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to work day and night shifts, including weekends if required.

Responsibilities

• Maximise venue sales through targeted marketing and promotions.
• Maintain the highest standards of presentation and customer service.
• Control cash/assets and minimise loss in line with procedures.
• Develop and train your team to deliver excellent service.
• Recruit and onboard new team members and manage ongoing training.

Skills

Leadership

Team management

Budgeting

Staff rota planning

Customer service

Marketing events

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?Then read on!Position: Venue Manager - RichmondSalary: £33,300.80 per annum plus bonus opportunitiesHours per week: 40At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.Who Are Merkur?MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centers and high street bingo venues, and a number of casinos under the MERKUR Casino brand.Who Are Oasis?Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.About you:As well as maximizing sales in the venue through a range of marketing and promotional activity you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.Ability to work to budgeted targetsManagement experience within retail, hospitality or the gambling sector is desiredExperience with management reporting and administrationExperienced managing a teamExperience with creating staff rotasExcellent communication and organisational skillsAbility to be flexible and adaptableUnderstanding of budgeting as well as Profit and Loss reportsFlexibility to work both day and night shifts (if your venue is a 24-hour operation)What’s in it for you?Benefits:28 days holiday (including Bank Holidays)Quarterly Bonus SchemeExcellent Career Progression OpportunitiesContributory Pension SchemeLife AssuranceDiscounts with high street retailers and restaurants through our benefits portalEmployee assistance programDuties include but not limited to:Overall responsibility for the performance and profitability of a licensed gaming centerChampion company standards and best practice within venue.Marketing, promotional activities and events are delivered correctly.Physical and personal security is maintained.Cash/assets are controlled, and any risk of loss is minimisedExcellent customer service at all times, building and maintaining relationships with regular customers.Operate in accordance with LCCP.Development of your team and training to be completed in line with launches, refreshed and in line with company policy.Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional mannerRecruitment and training of any new team members for your venueMarket and competitor awarenessTo ensure venue cash collections are carried out in accordance with Company procedures.To monitor and analyse machine income levels.To achieve KPIs and audits; this includes international, compliance, etc.Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.Ensure that all administration tasks are completed at the correct time and to the required standard.To actively manage and promote safeguarding and social responsibility measures.To respond positively, promptly and appropriately to all customer feedback / enquiries.To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.Want to know more? Apply today and our recruitment team will be in touch!MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.NIVM26