Merkur Slots Venue Manager - Maidstone

Merkur Slots UK Limited; Maidstone; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance discounts

Employee assistance programme

Job summary

Merkur Slots UK Limited in Maidstone is seeking a Venue Manager to lead a high-performing team and drive top-line performance at the venue.

You will be responsible for budgeting, marketing and promotions, staff rosters, and delivering outstanding customer service while ensuring compliance with gaming regulations and health & safety standards. The role offers a competitive salary and bonus potential, with career progression opportunities.

Qualifications

• Experience leading teams in retail, hospitality or gambling sectors.
• Ability to work to budgeted targets and manage a venue to profit, including promotions.

Responsibilities

• Overall responsibility for performance and profitability of the venue.
• Lead marketing, promotions and events at the venue.
• Ensure high standards of customer service and presentation.
• Manage staff, rosters and training in line with launches and policy.
• Monitor cash handling, security and compliance with LCCP.
• Recruit and develop team members; address performance promptly.

Skills

Leadership

Budgeting

Marketing & promotions

Customer service

Communication

Staff rostering

Health & safety

KPI & analytics

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!

Position: Venue Manager - Maidstone

Salary: £36,340.20 per annum plus bonus opportunities

Hours per week: 45

We are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

Who Are Merkur?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you:

As well as maximizing sales in the venue through a range of marketing and promotional activity you’ll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience with creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting as well as Profit and Loss reports
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)

What’s in it for you? Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within venue.
• Marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
• Recruitment and training of any new team members for your venue
• Market and competitor awareness
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDVM MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital "slot gaming" products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/