Merkur Slots - Venue Manager - Wakefield

MERKUR Casino UK; Wakefield; Sur place; GBP 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

28 days holiday including Bank Holiday

Monthly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Employee assistance programme

Résumé du poste

MERKUR Casino UK is seeking a proactive Venue Manager for Wakefield. You will lead a high-street gaming venue, drive sales, and ensure excellent customer service, while managing a team to deliver daily targets and promotions.

The role requires strong leadership, budgeting and rota skills, with flexibility for day/night shifts in a 24/7 venue and a focus on compliance and safety.

Qualifications

• Experience managing a team in retail, hospitality or gambling.
• Proven ability to drive sales and achieve targets within a venue.
• Strong leadership, communication and organisational skills.
• Ability to create rotas and manage budgeting and P&L.

Responsabilités

• Take overall responsibility for venue performance and profitability.
• Lead marketing, promotions and events to drive footfall.
• Ensure high standards of presentation and customer service.
• Manage security, cash handling and risk controls.
• Develop and train the venue team; staff recruitment and scheduling.
• Monitor KPIs, audits and health & safety compliance.
• Respond to customer feedback promptly and professionally.

Connaissances

Budget targets

Management experience

Staff rotas

Communication skills

Budgeting & P&L

Flexibility for shifts

Description du poste

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?

Then read on!

Position:

Venue Manager- Wakefield

Salary:

£36,340.20 per annum

Hours per week:

45

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

Who Are Merkur?

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.

Have we got your attention? Want to know what’s in it for you?

About you:

As well as maximizing sales in the venue through a range of marketing and promotional activity you’ll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience with creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting as well as Profit and Loss reports
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)

Benefits:

• 28 days holiday (including Bank Holidays)
• Monthly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within venue.
• Ensure marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
• Recruitment and training of any new team members for your venue
• Market and competitor awareness
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.