Merkur Slots Keyholder - Part Time - Coventry

Merkur Slots UK Limited; Coventry; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Employee discounts

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a part-time Keyholder in Coventry to manage opening, trading and closing of the venue. You will keep the venue clean, handle cash, and support various duties as needed to ensure smooth operations.

The role requires experience in retail, hospitality or gambling, a willingness to learn, and the ability to train others while maintaining a high standard of customer service. Salary is paid hourly with benefits and career progression opportunities.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven cash handling experience.
• Willingness to learn and progress within the role.
• Capable of training others and serving as a role model.

Responsibilities

• Open, trade and close the venue in absence of the Venue Manager/Assistant Manager.
• Maintain high standards of venue housekeeping and cleanliness.
• Issue cash and manage floats per procedures.
• Assist with bingo, catering or other duties as required.
• Payouts for machine faults when authorised by management.
• Monitor customer behavior and report suspicious activity.

Skills

Retail experience

Hospitality experience

Gambling sector familiarity

Cash handling

Team leadership

Job description

Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on! Position: Keyholder – Coventry Hours Per Week: 20 Pay Rate: £13.08 – £14.08 per hour Night Rate: £14.08 per hour between 23:00 and 06:00 At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

About you:

• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

What’s in it for you:

• 28 days holiday (including Bank Holidays).
• Quarterly Bonus Scheme.
• Excellent Career Progression Opportunities.
• Contributory Pension Scheme.
• Life Assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Duties include but not limited to:

• To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer delight".
• To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
• To promote awareness of Responsible Gambling strategies and procedures.

Want to know more?

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDTMKEY MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/