MERKUR - Compliance and Licensing Officer

MERKUR Casino UK; Milton Keynes; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Health care plan

Life Assurance

Employee discounts

Employee assistance programme

Long service awards

Job summary

MERKUR Slots UK Ltd is seeking a Compliance and Licensing Officer in Milton Keynes to support the Head of Compliance and teams. You will oversee complaints, coordinate DSAR handling, maintain license registers, and track regulatory changes.

The role requires strong organisational skills and experience in compliance support within a regulated sector. The position offers 37.5 hours per week in Milton Keynes head office with some travel, a competitive salary up to £40,000, and a comprehensive

Qualifications

• Experience in administration, case coordination, customer complaints, licensing or compliance support.
• Awareness of data protection principles and willingness to develop knowledge of DSAR handling, gambling licensing and complaints procedures.
• Strong organisation, attention to detail and written communication.

Responsibilities

• Monitor external regulatory developments relevant to the business.
• Maintain a regulatory change register and flag changes to the Head of Compliance.
• Support interpretation of regulatory developments and assess impact on casino operations.
• Prepare clear briefings and draft communications for approval.
• Coordinate updates on regulatory changes and track progress.

Skills

Administration

Case coordination

Customer complaints

Licensing compliance

Tools

Microsoft Office

Case-management systems

Job description

MERKUR - Compliance and Licensing OfficerWe use cookies to make the safest and most effective website possible.# Merkur Careers## MERKUR - Compliance and Licensing OfficerApply: Milton Keynes: Full time: Posted Today: End Date: November 19, 2026 (13 days left to apply): JR1005061**Position:** Compliance and Licensing Officer**Salary:** Up to £40,000**Hours per week:** 37.5**Location:** Milton Keynes head office with occasional travel as required We have a fantastic new opportunity for a compliance and licensing officer to join our team. The role will be to support the Head of Compliance, AGC and casino compliance and operations teams through complaints oversight, accurate data protection coordination, licensing administration, regulatory change oversight and compliance reporting. **About you:**If you have the following skills we want to hear from you:· Experience in administration, case coordination, customer complaints, licensing or compliance support.· Experience in a regulated business is desirable; gambling sector knowledge, extensive specialist or management experience is not required.· Awareness of data protection principles and willingness to develop knowledge of DSAR handling, gambling licensing and complaints procedures.· Strong organisation, attention to detail and written communication· Ability to manage competing deadlines, maintain accurate records and follow up constructively with colleagues.· Confident use of Microsoft Office and case-management systems· Discretion when handling sensitive information· Sound judgement about when to seek guidance and willingness to learn.**What’s in it for you?**We offer comprehensive training and excellent career progression; lots of our senior team have progressed through the business, alongside the following benefits:· 33 days holiday (including Bank Holidays)· Contributory Pension Scheme· Health care plan and Life Assurance· Discounts with high street retailers and restaurants through our benefits portal· Employee assistance programme· Long service awards**Duties including but not limited to:**· Monitor external regulatory developments, consultations, guidance and enforcement publications relevant to the business.· Maintain a regulatory change register and flag relevant changes and deadlines to the Head of Compliance.· Support the Head of Compliance to interpret regulatory developments, supporting the assessment of their impact across casino and AGC operations.· Prepare clear briefings and draft communications for approval.· Coordinate updates from business owners on agreed regulatory change actions, track progress and supporting evidence, and escalate delays or gaps.· Support operations to further develop, implement and embed complaints processes and guidance to improve speed, quality and consistency of responses· Maintain a complaints register and coordinate with the operational case owners.· Follow up overdue complaints and agreed improvement actions. Highlight recurring themes, potential regulatory concerns and possible customer harm.· Coordinate documentation for alternative dispute resolution (ADR) referrals· Maintain accurate license registers and deadline tracking, coordinate the day-to-day relationship with external solicitors, and gather and provide the information, data and supporting documents required for applications and notifications.· Coordinate information and fee arrangements with Property, Finance, Legal, Operations and license holders.· Support licensing hearings, inspections and venue changes· Log and acknowledge data subject access requests (DSARs)· Collate response packs, check document accuracy and apply approved redactions under supervision.· Maintain an audit trail of searches, reviews, approvals and disclosure, handling personal data confidentially and following retention requirements.· Log reported data protection incidents and promptly pass them to the manager and appropriate privacy or information-security lead.· Prepare concise routine reports on privacy requests, licensing actions and complaints, showing volumes, ageing, approaching deadlines, exceptions and outstanding actions.· Support the Head of Compliance, MLRO and Compliance Analyst with management, committee, Board and regulatory reporting by coordinating contributions, collating and checking data.· Maintain reporting schedules and evidence trails, with review and approval retained by the relevant report owner.· Keep shared records, templates and process guides current; suggest practical administrative improvements.Full job description available on request.**Who Are MERKUR?**MERKUR Slots UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.Find out more here: **https://merkurcasinouk.com/about-us/our-careers/#intro**Want to know more? Apply today and our recruitment team will be in touch!MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.