Merchandising Operations Lead – Product & Launch Expert

Poltronesofa; Sunderland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holidays 33 days incl. bank holidays

Benefits platform – discounts and more

Colleague Discount

Career progression

Enhanced parental leave

Employee Assistance Programme

Virtual GP

Salary finance scheme

Pension Scheme

Death in Service

Job summary

Poltronesofa in Sunderland is seeking a detail-focused Merchandise & Buying Operations Supervisor to join our Commercial team. You will own product data, supervise merchandising administration, and coordinate launches with cross-functional teams to ensure accurate information and timely outcomes.

You will guide stores, Digital, Marketing, and Supply Chain with reliable product knowledge, while driving process improvements and maintaining high standards across systems and channels.

Responsibilities

• Act as the primary product expert, building an understanding of specifications, features, fabrics, finishes, dimensions, pricing and supplier capabilities.
• Provide product guidance to stores, Digital, Marketing, Supply Chain and Customer Service.
• Ensure product information is complete, accurate and consistent across systems and channels.
• Supervise daily merchandising administration, allocate priorities and ensure work is completed accurately and on time.
• Oversee product setup, range maintenance, pricing updates, promotions and launches.
• Coordinate launch tasks against critical paths and escalate proactively when needed.
• Apply merchandising processes and maintain standards and controls.
• Identify inefficiencies, suggest practical improvements to reduce manual work and errors.
• Maintain clear process documentation, checklists and audit controls.
• Complete regular audits of product data, pricing, attributes, specifications and launch readiness.
• Investigate discrepancies and implement corrective actions to prevent recurrence.
• Coach Merchandise Administrators and Coordinators, building product knowledge and accountability.
• Work with Digital, Marketing, Retail, Supply Chain and suppliers to deliver accurate product information and launches.
• Support range reviews, pricing activity and commercial projects.
• Communicate clearly and respond promptly to queries.

Job description

Poltronesofa in Sunderland is seeking a detail-focused Merchandise & Buying Operations Supervisor to join our Commercial team. You will own product data, supervise merchandising administration, and coordinate launches with cross-functional teams to ensure accurate information and timely outcomes.

You will guide stores, Digital, Marketing, and Supply Chain with reliable product knowledge, while driving process improvements and maintaining high standards across systems and channels.