Mentor: Finance, Benefits & Debt – North West (Hybrid)

The Wise Group; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

The Wise Group in North West England is seeking a Mentor to join the Finance, Benefit & Debt service, delivering one-to-one support to people in prison and on probation across the North West.

You will build trusted relationships, help clients understand finances, budgeting and benefits while navigating services; carry a caseload, work with partners, and uphold high professional standards in a hybrid role requiring travel across the region.

Responsibilities

• Build trusted, purposeful relationships with people in prison and on probation.
• Provide practical support around finance, benefits, budgeting and debt.
• Advocate for customers and help them navigate relevant services and organisations.
• Manage your caseload effectively and maintain accurate, timely and meaningful records.
• Work collaboratively with prison, probation and wider justice partners.
• Build confidence in the Wise Group through reliable, professional and consistent partnership working.
• Identify risks or issues early and use sound judgement about when to act, challenge or escalation.
• Follow through on commitments and take ownership of the quality of your work.
• Share frontline insight that can help improve our services, partnerships and understanding of the challenges people experience.
• Work collaboratively with colleagues across the Wise Group, recognising that successful reintegration often requires support beyond a single service.

Job description

The Wise Group in North West England is seeking a Mentor to join the Finance, Benefit & Debt service, delivering one-to-one support to people in prison and on probation across the North West.

You will build trusted relationships, help clients understand finances, budgeting and benefits while navigating services; carry a caseload, work with partners, and uphold high professional standards in a hybrid role requiring travel across the region.