Mental Health Service (MHS) Administrator

Allscreens Nationwide Ltd; Ramsgate; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kent and Medway NHS and Social Care Partnership Trust is seeking a Mental Health Service (MHS) Administrator to support the Mental Health Service team with administrative tasks, patient contact, appointment letters and reporting. The role involves data entry on EMIS and Excel, handling queries by phone, email, and post, and coordinating appointments in a timely manner.

The post requires attendance at meetings, minute taking, and contribution to performance data collection for commissioners,

Responsibilities

• Assist with patient contact and correspondence, appointment letters and reporting.
• Support development and implementation of Mental Health Service systems and processes including Excel and EMIS data handling.
• Deal with queries via phone, e-mail, and post, directing to appropriate team member.
• Schedule and coordinate patient appointments for the core Mental Health Service.
• Send reminder texts for appointments and liaise with GP surgeries and CMHTs when needed.
• Monitor new referrals and ensure they reach the correct Practitioner promptly.
• Maintain and update administrative records, inspire data collection and reporting for commissioners.
• Attend Mental Health Service meetings and take minutes as required.

Job description

Mental Health Service (MHS) Administrator

Main Responsibilities Assist the Mental Health Service team with all administrative requirements including patient contact and correspondence, appointment letters and reporting. Support in the development and implementation of the Mental Health Service systems and processes including the setting up, use and interrogation of excel spreadsheets and EMIS system. Deal with general queries via phone, e-mail, and post in a timely manner, directing where necessary to the appropriate member of the team for action and follow up. Schedule appointments for patients in relation to the core Mental Health Service. Send reminder text messages for all appointments scheduled with the Mental Health Service where required. Liaise with GP surgeries, Community Mental Health Teams, and other outside agencies, to gather data and arrange bookings for practitioners when required. Monitor and track new referrals to the Mental Health Service, ensuring new referrals are directed to the appropriate Practitioner in a timely manner and spreadsheets updated accordingly. Monitor, check and contact Mental Health Service team members at end of day, following clinical home visits to ensure all members are safe and report any concerns to MHS Head of Service. Assist with Excel spreadsheets to monitor safeguarding and monthly CCG, monitoring performance statistics when required. Support the Mental Health Service with performance data collection and reporting for commissioners. Compile and submit reports regarding the MHDS for NHS England. Check and maintain the Invicta Health NHS email account, Mental Health referral email account and Invicta Health information email account. Acknowledging and responding to correspondence in a timely manner. Forwarding and escalating to an appropriate clinician/manager where appropriate. Maintain administrative files, records, and systems, ensuring relevant and up to date information is stored safely and accurately. Assist with data entry onto any/all systems utilised by the MHS team. Process patient feedback accurately and in a timely manner. Notify the MHS Service Assistant of any equipment that is not working. Assist with updating and replenishing of promotional material including leaflets, posters and referral forms as required. Attend and take minutes at Mental Health Service meetings as and when required, actioning any items arising from the meeting where appropriate. Support other colleagues within the administration team with any queries, training, or development. Ensure the Invicta Health premises are secured and left in a tidy state at the end of the working day with equipment stored safely and cupboards locked.

Kent and Medway NHS and Social Care Partnership Trust