Mental Health Evening Support Worker - Chelmsford

Mid-and-North-East-Essex-Mind-2; Chelmsford; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

28 days holiday

Bank holidays

Pension

Training and development

Flexible working

Wellbeing day

Onsite parking

Sick pay

Discount scheme

Job summary

Mid Essex Sanctuary is hiring a Mental Health Support Worker to assist individuals in crises with compassionate, person-centred support aimed at improving wellbeing and reducing urgent service admissions.

You will work as part of an experienced team, using active listening, de-escalation and wellbeing techniques to provide one-to-one support and connect people with appropriate services.

Qualifications

• Experience supporting people through emotionally challenging situations or mental health crises.
• Excellent communication and active listening skills.
• The ability to work independently and as part of a team.
• Good IT and record-keeping skills.
• An understanding of professional boundaries and the importance of providing a safe, supportive environment.
• A commitment to inclusion, collaboration and person-centred support.

Responsibilities

• Providing emotional and practical support to individuals experiencing mental health difficulties.
• Assessing referrals and determining suitability in line with service procedures.
• Identifying individual needs and supporting people to develop coping strategies and wellbeing skills.
• Signposting and referring individuals to internal and external support services.
• Maintaining accurate and timely case records.
• Working closely with colleagues, referrers and partner agencies.
• Following safeguarding, confidentiality and data protection requirements.
• Participating in supervision, training, team meetings and continuous professional development.
• Contributing to the ongoing development and improvement of the service.

Skills

Empathy

Active listening

De-escalation

Wellbeing skills

Communication

Teamwork

Record-keeping

Professional boundaries

Inclusion

Education

Good level of general education

Job description

Employment Type

Part Time, Permanent

Application Start Date

14-09-2026

Application End Date

09-10-2026

State/County

CM1 1TD

Country

UK

Work Style

On-site

Non-profit charitable organisations

Experience

1 year dealing with people in a mental health crisis

Education

Good level of general education

Description

Hours: 2 week rolling rota working 7 hour shifts, 6pm - 1am (24.5 hours on average per week) ( Short week - Wednesday, Thursday (14hours) Long week - Monday, Tuesday, Friday, Saturday, Sunday (35 hours) )

Pro rata salary: £17,814.16 per year (£25,447.50 FTE), pro rata salary includes unsocial hours allowance for hours worked 12 midnight to 1am

We are seeking a compassionate and resilient Mental Health Support Worker to help people experiencing mental health crises access support, stability and hope.

About the Role

Mid Essex Sanctuary provides vital support to individuals at risk of experiencing a mental health crisis. As a Mental Health Support Worker, you will play a key role in delivering compassionate, person-centred support that helps people manage challenging situations, improve wellbeing and avoid unnecessary admissions to urgent or emergency services.

Working as part of an experienced and supportive team, you will use active listening, de-escalation and wellbeing techniques to support individuals on a one-to-one basis and connect them with appropriate services and resources.

Key responsibilities include:

• Providing emotional and practical support to individuals experiencing mental health difficulties.
• Assessing referrals and determining suitability in line with service procedures.
• Identifying individual needs and supporting people to develop coping strategies and wellbeing skills.
• Signposting and referring individuals to internal and external support services.
• Maintaining accurate and timely case records.
• Working closely with colleagues, referrers and partner agencies.
• Following safeguarding, confidentiality and data protection requirements.
• Participating in supervision, training, team meetings and continuous professional development.
• Contributing to the ongoing development and improvement of the service.

About You

You will be an empathetic and approachable individual with the ability to remain calm under pressure and build positive relationships with a wide range of people.

You will have:

• Experience supporting people through emotionally challenging situations or mental health crises.
• Excellent communication and active listening skills.
• The ability to work independently and as part of a team.
• Good IT and record-keeping skills.
• An understanding of professional boundaries and the importance of providing a safe, supportive environment.
• A commitment to inclusion, collaboration and person-centred support.

Mental Health First Aid training, a mental health-related qualification, safeguarding knowledge or experience of group work would be advantageous.

About the Organisation

Mid Essex Sanctuary is dedicated to supporting people within local communities who are experiencing mental health challenges. The service is built on values of listening, inclusion, trust, innovation, collaboration and compassion, ensuring every individual is treated with dignity, respect and understanding.

Other roles you may have experience of could include: Mental Health Recovery Worker, Crisis Support Worker, Wellbeing Worker, Community Support Worker, Recovery Practitioner, Mental Health Assistant, Outreach Worker, Support Practitioner, Care Coordinator, Residential Support Worker, Emotional Wellbeing Coach, Peer Support Worker or Housing Support Worker.

We offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees.This includes: 28 days holiday plus bank holidays (pro rata for part time); holiday purchase scheme, competitive pension; recruitment referrals, training and development, flexible/agile working; annual wellbeing day; expert supervision and peer support, an extended lunch break each week; onsite parking at most locations; company sick pay based on length of service and a charity worker discount scheme.

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.